At a Glance
- Tasks: Be the first point of contact for students and provide top-notch customer service.
- Company: Join Craven College, a friendly and inclusive college in beautiful North Yorkshire.
- Benefits: Enjoy excellent CPD opportunities and a supportive working environment.
- Other info: Work in a dynamic setting with fantastic facilities and career growth potential.
- Why this job: Make a real difference in students' lives by guiding them through their educational journey.
- Qualifications: Good general education with 4 GCSEs including English and strong admin skills.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Craven College is an aspirational college with campuses in Skipton, at The Aviation Academy airside at Leeds Bradford Airport, and at Evolve in Ripon. The college offers full-time courses for 16–18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses, and degree level courses. Tyro Training is the commercial training division offering a wide range of courses for individuals and businesses in Skipton. The college has invested in facilities, including a £1.6m Animal Management Centre and new equestrian facilities with an international-sized arena and outdoor warm-up area.
We are seeking to employ a committed and motivated Customer Service & Admissions Officer to be the first point of contact for students, staff, and visitors. The role provides a highly responsive customer-driven “One College” service to enquiries and admissions, and offers administrative support for the organisation. The ideal candidate will deliver information, advice, guidance, and support to current and potential students, with a strong focus on converting enquiries through application to enrolment. The role also involves managing and processing applications from internal students to UCAS, including participating in advice sessions, checking forms, adding data, and adding references.
Responsibilities
- Act as the first point of contact for students, staff, and visitors, delivering a responsive customer-driven service to enquiries and admissions.
- Provide administrative support across the college as required.
- Offer information, advice, guidance, and support to current and potential students, with a focus on conversion from enquiry to enrolment.
- Manage and process applications from internal students to UCAS, including participating in advice sessions, checking forms, adding data, and providing references where required.
Essential requirements
- Good general education including 4 GCSEs with at least Grade C or equivalent in English.
- A qualification at least Level 3 or equivalent.
- Excellent range of administrative skills with MS Office applications.
- Experience of working in a busy, high-volume customer-focused environment.
- Excellent organisational and interpersonal skills.
Benefits and opportunities
This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.
Equal opportunity
Craven College is committed to equal opportunity in the provision of services, employment, and educational opportunities. Applications are considered on merit and are welcomed from all suitably qualified applicants.
Additional information
- A disclosure check with the Disclosure & Barring Service will be undertaken for this post.
- We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.
- For further information including a full job description and to apply, please visit our website www.craven-college.ac.uk/jobs
If you have not heard from us within 28 days of the closing date, you have not been shortlisted. However, please feel free to apply for future roles as appropriate.
Customer Service & Admission Officer in Skipton employer: Craven College
Craven College is an exceptional employer located in the picturesque Yorkshire Dales, offering a supportive and inclusive work environment that prioritises employee development through excellent CPD opportunities. As a Customer Service & Admissions Officer, you will be part of a dedicated team committed to enriching lives through learning, while enjoying modern facilities and a strong focus on collaboration within the college community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admission Officer in Skipton
✨Tip Number 1
Get to know the college! Research Craven College's values, courses, and community. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service & Admissions Officer and role-play them with a friend. This will help you feel more confident when handling real enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service & Admission Officer in Skipton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping students and making their experience at Craven College the best it can be.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can provide that 'One College' service, so mention any past roles where you’ve excelled in a busy, customer-focused environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences are easy to understand. This will help us see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity at Craven College.
How to prepare for a job interview at Craven College
✨Know Your Stuff
Before the interview, make sure you understand Craven College's mission and values. Familiarise yourself with their courses and services, especially those related to admissions and customer service. This will help you demonstrate your genuine interest in the role and the college.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in a customer-focused environment. Think about situations where you resolved issues or provided exceptional support. This will highlight your ability to deliver the 'One College' service they’re looking for.
✨Be Organised and Detail-Oriented
Since the role involves managing applications and data entry, be ready to discuss how you stay organised in a busy environment. Bring along any relevant documents that showcase your administrative skills, like reports or spreadsheets you've created.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in admissions, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the college is the right fit for you.
