Shift Leader - Wood Wharf
Wood Wharf. 14 Water St, Building D1/D2, London, E14 5GX, UNITED KINGDOM. £16.62/hour. Part Time.
The role
Crate Wood Wharf is our newest venue, and we're looking for a Shift Leader to help keep it running at its best. This is the job that holds a shift together. You'll be on the floor and behind the bar, making sure service flows, guests are looked after, and the team has what it needs to do their best work. You're the link between the team and senior leaders: the person who spots the problem before it becomes one, and the one people come to when something needs sorting. We're after someone who is open, honest, straight-talking, and genuinely good with people.
What you'll be doing
Looking after guests
- Bar service, greeting people as they arrive and come to the bar.
- Talking people through the menu and making recommendations where needed.
- Running pizzas to tables in good time.
- Handling questions and complaints properly, including when a manager isn't on site.
- Being an ambassador for Crate whenever you're on site.
Running the shift
- Overseeing service so it flows, with the right people in the right roles.
- Organising breaks.
- Escalating what needs escalating, eg staff disputes, guest complaints, quality concerns.
- Keeping the venue looking and feeling its best: layout, lighting, music, temperature.
- Staying calm and methodical throughout service.
Standards and safety
- Being the eyes and ears of the team, flagging developing risk situations to a manager or security.
- Toilet checks and tidies, back of house, staff areas and waste management.
- Correct stock storage and beer lines kept to the highest standard.
- Reporting and chasing maintenance issues quickly.
Opening and closing
- Opening up and having the venue ready to welcome guests by 12:00.
- Printing and completing the paperwork: Opening Briefs, Toilet Checklists, Close Down Sheets, Waste Sheets, compliance diary.
- Opening the EOD system and writing an accurate End of Day report for your shift.
- Checking everyone has clocked in and out.
- Assigning and signing off closing tasks.
- Logging lost property in the EOD report and securing it.
- Ensuring the building is secure on close.
What we're looking for
- Experience leading shifts or supervising in a busy bar, pub or restaurant.
- Someone who'd rather deal with a problem than pass it on.
- Real interest in beer and drinks, and the appetite to learn our range properly.
- Confidence handling a complaint or a difficult guest on your own.
- Availability across a variable rota, including evenings and weekends.
What you get
- Free staff meal and a drink on shift, plus staff soft drinks.
- Generous staff discount across the whole company - bars and online shop.
- Summer and winter whole-company staff parties.
- Cycle to work bicycle loan scheme.
- Career development opportunities.
- Employee assistance programme.
Experience: Not required
Employment: Part-time
Schedule: Monday-Sunday
Salary: up to £16.62 hourly
Benefits: Plus tips
Starting time: Immediate start!
About CRATE Brewery & Pizzeria:
Crate Bar and Pizzeria is located in East London. With almost 100 staff members, our culture is fun, creative, and hardworking. Each role offers diversity and exposure to development opportunities throughout the company.
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Shift Leader in London employer: CRATE Brewery & Pizzeria
Join a vibrant hospitality venue in Greater London, where we prioritise a fun and creative work culture that fosters professional growth. As a People-Driven Team Manager, you'll not only lead a dedicated front-of-house team but also enjoy the benefits of a supportive environment that values employee well-being and development. With opportunities for advancement and a commitment to maintaining high hospitality standards, this is an excellent place for those looking to make a meaningful impact in the industry.
Contact Details:
CRATE Brewery & Pizzeria Recruitment Team
