At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales.
- Company: Join a vibrant brand with nearly 60 years of inspiring home living.
- Benefits: Flexible hours, professional growth, and a fun work environment.
- Other info: Opportunity for career advancement in a supportive and inclusive culture.
- Why this job: Make a real impact by mentoring and energising your team daily.
- Qualifications: 1+ years in retail leadership and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes.
Your upbeat attitude and ability to engage customers keeps the salesfloor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the salesfloor, you adjust staffing as needed to be sure every customer gets personal attention. You’re a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A Day in the life as a Team Leader, Customer Experience & Outreach…
- Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
- In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
- Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
- Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
- Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
- Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you’ll bring to the table…
- Strong communication and interpersonal skills.
- Passion for sales and results!
- Excellent organizational and time management skills.
- Strong problem solving skills.
- Demonstrated ability to execute and drive results.
- Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
- Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
- Ability to be in the store as the Leader on Duty multiple times a week.
- Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.
We’d love to hear from you if you have…
- 1+ years customer service or retail leadership experience.
- Experience with Microsoft Office, Google applications, computer systems and tablet devices.
- Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.
Team Leader, Customer Experience & Outreach employer: Crate & Barrel
At Crate and Barrel, we foster a vibrant work culture that prioritises teamwork, creativity, and personal growth. As a Team Leader in Customer Experience & Outreach, you will not only lead a passionate team but also have access to extensive training and development opportunities, ensuring your career flourishes in our dynamic retail environment. With a commitment to inclusivity and a focus on delivering exceptional customer service, you'll find a rewarding and meaningful career path with us.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Customer Experience & Outreach
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crate & Barrel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crate & Barrel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader, Customer Experience & Outreach
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crate & Barrel:Your cover letter is your chance to shine! Tell us why you want to work at Crate & Barrel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crate & Barrel!
How to prepare for a job interview at Crate & Barrel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
