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- Tasks: Support Account Managers with sales planning, lead qualification, and CRM management.
- Company: Join Craster, a leader in design for luxury hospitality brands.
- Benefits: Enjoy hybrid working, 23 days holiday, healthcare plan, and team socials.
- Other info: Pet-friendly office with great coffee and opportunities for growth.
- Why this job: Be part of a dynamic team driving success in a fast-paced, creative environment.
- Qualifications: 1-2 years in sales support, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Sales Support Coordinator role at Craster based in London. Reports to: Commercial Director / Programme Manager.
About Craster: Craster enables premium hospitality brands to deliver exceptional customer experiences through intelligent design. We work with many of the world’s best-known luxury hotels and restaurant groups, creating sector-leading serveware and mobile F&B solutions. Our success is built on design innovation, craftsmanship, and the strength of our partnerships.
Our Values: Be Curious | Open to Challenge | Deliver Excellence | We Care | Do the Right Thing
The Role: We’re looking for a Sales Support Coordinator to join our commercial team; a proactive, highly organised individual who can help drive the success of our global accounts. This role combines sales trip planning, lead qualification, CRM management, and operational coordination to ensure our Account Managers can focus on what they do best, building relationships and closing deals. It’s an ideal opportunity for someone looking to grow in a design-led, globally connected business where no two days are the same.
What You’ll Do:
- Coordinate and support Account Managers with sales trip planning, including researching priority properties, securing meetings, and managing follow-ups.
- Act as the first point of contact for inbound enquiries, qualifying leads and ensuring smooth handover to the right Account Manager.
- Maintain accurate records in HubSpot CRM, ensuring meetings, actions, and client updates are logged and tracked.
- Prepare proposals, quotes, presentations, and client materials.
- Support trade shows, client visits, and internal meetings, ensuring every detail runs smoothly.
- Help keep communication flowing across teams by providing reliable, responsive administrative support.
What We’re Looking For:
- 1–2 years’ experience in sales support, client services, or coordination.
- Confident communicator with strong organisational skills and attention to detail.
- Experience with CRM tools (HubSpot or similar) preferred.
- Comfortable juggling multiple priorities in a fast-paced environment.
- A team player with initiative, curiosity, and a solutions-focused mindset.
- Experience in hospitality, design, or luxury sectors is a plus.
Measures of Success:
- Well-coordinated, productive sales trips.
- Timely management of inbound leads.
- Accurate, up-to-date CRM data.
- Smooth client interactions and positive feedback from Account Managers.
Why You’ll Love Working Here:
- Hybrid working through our Connected Working model.
- 23 days holiday (rising to 25 with tenure) + birthday day off.
- Volunteering leave.
- Healthcare Cash Plan, Cycle to Work scheme, and Life Assurance.
- Bonus scheme and Pension.
- Pet-friendly London office with great coffee and creative energy.
- Regular team socials and quarterly gatherings.
Interested? Apply via the link and tell us why you’d be a great fit for this role.
Sales Support Coordinator employer: Craster
Contact Detail:
Craster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research Craster's values and recent projects. When you chat with them, drop in some insights about their work – it shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in sales support and how you can help their Account Managers shine. Be ready to share specific examples of how you've juggled multiple priorities in past roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Craster and any tips they might have for your interview. It’s all about making those connections!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a thank-you email. Mention something specific from your conversation to remind them of your chat. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to juggle multiple tasks and stay organised. We want to see how you can keep everything running smoothly, just like you would in the Sales Support Coordinator role.
Be Curious and Proactive: Demonstrate your curiosity and initiative in your written application. Share examples of how you've taken the lead in past roles or projects, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Keep It Professional Yet Personal: While we appreciate a friendly tone, ensure your application maintains professionalism. Let your personality shine through, but remember to keep it relevant to the role and our company culture.
How to prepare for a job interview at Craster
✨Know Your Stuff
Before the interview, dive deep into Craster's values and their approach to hospitality design. Familiarise yourself with their products and recent projects. This will not only show your genuine interest but also help you connect your skills to their needs.
✨Showcase Your Organisational Skills
As a Sales Support Coordinator, organisation is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss specific tools or methods you use to stay organised, especially if you have experience with CRM systems like HubSpot.
✨Be Proactive in Your Approach
Craster values curiosity and initiative. During the interview, demonstrate your proactive mindset by discussing times when you took the lead on a project or solved a problem before it escalated. This will highlight your ability to support Account Managers effectively.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling an influx of inbound leads or coordinating a last-minute sales trip. Prepare thoughtful responses on how you would tackle these situations, showcasing your problem-solving skills and adaptability.