At a Glance
- Tasks: Support buying and merchandising teams with data coordination and analysis.
- Company: Craster, a design-led business with a supportive culture.
- Benefits: Hybrid work, learning opportunities, and a collaborative environment.
- Other info: Opportunity to learn from experienced colleagues and grow within the team.
- Why this job: Kickstart your career in merchandising while making a real impact.
- Qualifications: Strong numeracy, attention to detail, and interest in data.
The predicted salary is between 30000 - 40000 £ per year.
Location: London | Full time | Hybrid
At Craster, we create beautifully designed products that help the world’s finest hotels and restaurants deliver exceptional customer experiences. Behind that is a thoughtful, collaborative product function that balances creativity with commercial insight. We are looking for a Merchandising Assistant to support our Buying and Merchandising teams with the coordination, accuracy, and analysis that keep our product ranges moving smoothly from concept to customer. This is a brilliant opportunity for someone early in their merchandising or buying career who enjoys working with data, systems, suppliers, and cross‑functional teams in a fast‑moving environment.
The role
You will play an important part in supporting the end‑to‑end purchase order process and maintaining the integrity of merchandising data across our systems. Working closely with Product, Sales, Customer Care, and suppliers, you will help ensure information is accurate, timelines are met, and priorities stay on track.
Your responsibilities will include:
- Raising and maintaining purchase orders accurately in our systems
- Monitoring delivery dates, pricing, suppliers, and order quantities
- Supporting intake planning and critical path tracking
- Maintaining product range plan data and system updates
- Building strong working relationships across Sales and Customer Care
- Acting as a key contact for daily merchandising queries
- Supporting supplier communication and vendor setup processes
- Assisting with KPI tracking and departmental reporting
- Preparing data and analysis for range reviews and planning meetings
- Supporting wider merchandising administration as required
You’ll also develop working knowledge of tools such as Acumatica, Power BI, and Eazystock, helping the team make confident, data‑informed decisions.
About you
We are looking for someone organised, curious, and comfortable working with detail and data. You might already have experience in a merchandising, buying, or planning role, or be looking to build your career in this space. You’ll likely bring:
- Strong numeracy and analytical thinking
- Excellent attention to detail
- Confidence working with Excel and business systems
- The ability to plan and prioritise effectively
- Strong relationship‑building skills across teams
- A proactive approach to solving problems
- Interest in automation or AI tools and how they can improve workflows
Most importantly, you’ll be motivated to grow within a collaborative product environment.
Why join Craster
We are a design‑led business with global reach and a supportive, close‑knit culture. Our values shape how we work together:
- We care
- Be curious
- Do the right thing
- Deliver excellence
- Be open to challenge
You’ll have the opportunity to learn from experienced colleagues, develop your commercial awareness, and play a meaningful role in how our product ranges evolve.
Merchandising Assistant employer: CRASTER
CRASTER is an exceptional employer located in Greater London, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from comprehensive growth opportunities, including training in advanced business systems like Acumatica and Power BI, ensuring they are well-equipped for their roles. With a focus on design-led innovation, Craster provides a meaningful and rewarding environment for those looking to make an impact in the merchandising field.
StudySmarter Expert Advice🤫
We think this is how you could land Merchandising Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CRASTER, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CRASTER!
We think you need these skills to ace Merchandising Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CRASTER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CRASTER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CRASTER that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CRASTER
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
