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For Companies At a Glance
- Tasks: Support Account Managers with sales planning, lead qualification, and CRM management.
- Company: Join Craster, a leader in design for luxury hospitality brands.
- Benefits: Hybrid work, 23 days holiday, healthcare plan, and team socials.
- Why this job: Be part of a dynamic team driving success in a creative environment.
- Qualifications: 1-2 years in sales support, strong communication, and organisational skills.
- Other info: Pet-friendly office with great coffee and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Sales Support Coordinator role at Craster. Based in London, this position reports to the Commercial Director / Programme Manager.
About Craster
Craster enables premium hospitality brands to deliver exceptional customer experiences through intelligent design. We work with many of the world's best-known luxury hotels and restaurant groups, creating sector-leading serveware and mobile F&B solutions. Our success is built on design innovation, craftsmanship, and the strength of our partnerships.
Our Values
- Be Curious
- Open to Challenge
- Deliver Excellence
- We Care
- Do the Right Thing
The Role
We're looking for a Sales Support Coordinator to join our commercial team; a proactive, highly organised individual who can help drive the success of our global accounts. This role combines sales trip planning, lead qualification, CRM management, and operational coordination to ensure our Account Managers can focus on what they do best, building relationships and closing deals. It's an ideal opportunity for someone looking to grow in a design-led, globally connected business where no two days are the same.
What You'll Do
- Coordinate and support Account Managers with sales trip planning, including researching priority properties, securing meetings, and managing follow-ups.
- Act as the first point of contact for inbound enquiries, qualifying leads and ensuring smooth handover to the right Account Manager.
- Maintain accurate records in HubSpot CRM, ensuring meetings, actions, and client updates are logged and tracked.
- Prepare proposals, quotes, presentations, and client materials.
- Support trade shows, client visits, and internal meetings, ensuring every detail runs smoothly.
- Help keep communication flowing across teams by providing reliable, responsive administrative support.
What We're Looking For
- 1–2 years' experience in sales support, client services, or coordination.
- Confident communicator with strong organisational skills and attention to detail.
- Experience with CRM tools (HubSpot or similar) preferred.
- Comfortable juggling multiple priorities in a fast-paced environment.
- A team player with initiative, curiosity, and a solutions-focused mindset.
- Experience in hospitality, design, or luxury sectors is a plus.
Measures of Success
- Well-coordinated, productive sales trips.
- Timely management of inbound leads.
- Accurate, up-to-date CRM data.
- Smooth client interactions and positive feedback from Account Managers.
Why You'll Love Working Here
- Hybrid working through our Connected Working model.
- 23 days holiday (rising to 25 with tenure) + birthday day off.
- Volunteering leave.
- Healthcare Cash Plan, Cycle to Work scheme, and Life Assurance.
- Bonus scheme and Pension.
- Pet-friendly London office with great coffee and creative energy.
- Regular team socials and quarterly gatherings.
Interested? Apply via the link and tell us why you'd be a great fit for this role.
Sales Support Coordinator in London employer: Craster
Contact Detail:
Craster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Craster and understanding their values. Be ready to discuss how your skills align with their mission of delivering exceptional customer experiences. Show them you're not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate why you’re the perfect fit for the Sales Support Coordinator role. Highlight your organisational skills and experience with CRM tools like HubSpot, and don’t forget to showcase your enthusiasm for the hospitality and design sectors.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the role and why you’d be a fantastic addition to their team!
We think you need these skills to ace Sales Support Coordinator in London
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to juggle multiple tasks and stay organised. We want to see how you can keep everything running smoothly, just like our Account Managers do!
Be Curious and Proactive: Demonstrate your curiosity and willingness to take initiative in your application. Share examples of how you've tackled challenges or sought out new opportunities in previous roles.
Tailor Your Experience: Make sure to connect your past experiences to the role of Sales Support Coordinator. If you've worked with CRM tools like HubSpot or have experience in hospitality, let us know how that makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Craster
✨Know the Company Inside Out
Before your interview, take some time to research Craster and its values. Understand their focus on design innovation and customer experience. This will help you align your answers with what they care about and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Sales Support Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your organisational skills can directly benefit the Account Managers and the overall sales process.
✨Familiarise Yourself with CRM Tools
Since experience with HubSpot or similar CRM tools is preferred, make sure you brush up on your knowledge of these systems. Be ready to discuss how you've used CRM tools in the past to manage leads or track client interactions effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to juggle priorities or deal with difficult clients. Practising your responses will help you feel more confident during the interview.
