At a Glance
- Tasks: Help customers navigate accident claims and provide top-notch support.
- Company: Join CRASH Services, a dynamic team in Dungannon, County Tyrone.
- Benefits: Enjoy 30 days holiday, gym access, and a potential 4-day work week after probation.
- Other info: Full-time, permanent role with excellent career growth opportunities.
- Why this job: Make a real difference by assisting people during challenging times.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
CRASH Services is seeking to recruit a Claims Handler in our brand new site in Dungannon, County Tyrone. The Claims Handler will work alongside their colleagues in the Claims Department, in the provision of Accident Management Services to the public and all external partners including Insurance Brokers, Repairers, Solicitors and other introducers and their respective customers who have been involved in Road Traffic Collisions.
Accountabilities:
- To be accountable for the provision of accident management services to all customers.
- To be accountable for Quality of Work expectations.
- To be accountable for the Customer service received by our External and Internal Customers.
- To achieve the targets set for the role within set timescales.
- To be accountable for your workstation and any equipment provided to you.
- The Health & Safety of yourself and colleagues.
Specific Duties:
- Ensure that all enquiries are dealt with on the day of receipt.
- Deal with initial telephone enquiries from all sources of introduction in a polite and professional manner.
- Consult task list and complete all tasks assigned on a daily basis.
- Provide sound advice to customers regarding their options and explaining the service in full.
- Be proactive in keeping clients informed of case status.
- Introduce clients to a panel solicitor for relevant cases.
- Deal with cases as appointed by the Job Allocation Board.
- Be proactive in gathering information on the accident circumstances in the initial call to assist in determination of liability and issuing indemnity.
- Ensure that initial enquiry information is completed in full for each new case.
- Update case management system with necessary information.
- Carry out case investigations and make decisions on the level of service Crash can provide.
- Arrange delivery and/or collection of Hire Vehicles with the assistance of the Fleet and Recovery Team.
- Monitor ongoing cases handled.
- Completing checks on file for handler completion.
- Ensure that you check Insurance Renewals on a daily basis and process accordingly.
- Effectively liaise with all parties involved in the claim process.
- Attend visits with sources of work under the direction of the Sales team at least monthly.
- Attend other external partners meetings, training and visits as required.
- Adhering to the Quality of Work expectations and company procedures for Claims Management.
- Record all non-conformances and complaints as per company procedure.
Line Manager Reporting:
- Updating Team leader on progress as required.
- Updating Team Leader and the wider team on all industry news, developments and information learned from external partners.
- Actively partaking in meetings as and when required.
- Request training identified to assist in being successful in the role.
- Participation in GPS appraisals and performance reviews.
Other:
- Adhering to the rules and regulations and Health and Safety guidelines of the company.
- Demonstrate confidentiality at all times.
- Commitment to preserving high customer care standards at all times.
- Supporting colleagues through knowledge sharing.
- To undertake other such reasonable duties as shall from time to time be required by the company.
Person Specification:
Essential:
- Experience of working in a customer focused environment.
- Ability to demonstrate good relationships.
- Demonstrable experience of working in a busy office environment.
- Excellent Communication Skills in English.
- The ability to work as part of a team.
- Ability to take accountability and work on own initiative.
- Ability to demonstrate a problem solving approach.
- Demonstrable commitment to confidentiality.
- A flexible approach to work.
- Excellent IT Skills with proven experience in Microsoft Packages.
- Excellent administration skills.
- A friendly, positive, enthusiastic and professional character.
- Demonstrable commitment to goals, objectives and vision of the organisation.
Desirable:
- Relevant experience in all aspects and types of Accident Management Claims.
- Good Knowledge of geographical locations in Northern Ireland.
- A current and valid driving licence and access to personal transport for business use.
- 5 GCSEs (or equivalent), grade A-C including English and Maths.
Conditions of Service:
- The appointment of Claims Handler is a full time, permanent post.
- This position is subject to the completion of a satisfactory 6 month probationary period.
- Holidays will be based on an annual entitlement of 30 days annually.
- Hours of employment: Maximum 35 hours per week.
- Location: Dungannon, with a requirement for initial training of 4-8 weeks in our Newry or Belfast Site.
Skills: Customer Care, Organised
Benefits: Gym, 4 Day working week after probation.
Claims Handler JBLE1_NI employer: CRASH Services
CRASH Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant town of Dungannon, our new site provides a collaborative environment where Claims Handlers can thrive, with benefits such as a generous holiday allowance, a four-day working week after probation, and access to wellness facilities like a gym. Join us to make a meaningful impact in accident management while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler JBLE1_NI
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CRASH Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Claims Handler. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Handler JBLE1_NI
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, make sure to highlight your experience in similar environments. Share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We want to see that you can communicate effectively, so avoid jargon and focus on clarity.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. Customising your application shows us that you're genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CRASH Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler and the specific responsibilities listed in the job description. Familiarise yourself with accident management services and be ready to discuss how your experience aligns with the expectations of the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or provided sound advice, as these will demonstrate your ability to handle inquiries professionally.
✨Be Proactive and Organised
The job requires excellent time management and organisation skills. During the interview, highlight your ability to prioritise tasks and manage your workload effectively. You might even want to share a specific example of how you’ve successfully managed multiple responsibilities in a busy environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the training process. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
