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For Companies At a Glance
- Tasks: Lead a dynamic team in managing collision repair operations and ensuring top-notch service delivery.
- Company: Join Crash Champions, a rapidly growing leader in high-quality collision repair across the U.S.
- Benefits: Enjoy medical, dental, vision insurance, 401k match, and paid holidays.
- Why this job: Be part of a people-first culture that values teamwork and personal growth in a thriving industry.
- Qualifications: Knowledge of the collision industry and strong leadership skills are essential for success.
- Other info: Opportunity to work with cutting-edge technology and contribute to a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
- Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs.
- Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
- Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed.
- Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety.
- Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave.
- Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements.
- Write DRP compliant estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates.
- Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities.
Qualifications
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
- Aptitude in decision-making and problem solving.
- Ability to lead and work collaboratively with others to meet shared objectives.
- Demonstrated ability to meet deadlines and achieve successful results.
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
- Proficient with Computers and other technology.
- Valid driver’s license required.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Crash From Crash”)
- 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
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General Manager employer: Crash Champions
Contact Detail:
Crash Champions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the collision repair industry and the specific standards of Crash Champions. Understanding their commitment to quality and customer service will help you align your experience with their values during the interview.
✨Tip Number 2
Network with current or former employees of Crash Champions. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style and team management skills.
✨Tip Number 3
Prepare to discuss your experience with estimating software, particularly CCC ONE Total Repair Software. Being able to demonstrate your proficiency in this area will show that you are ready to hit the ground running in managing production flow.
✨Tip Number 4
Highlight your problem-solving skills and decision-making abilities during the interview. Provide examples of how you've successfully managed teams and met production goals in previous roles, as this aligns closely with the responsibilities of a General Manager at Crash Champions.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Dive into Crash Champions' values and mission. Highlight your alignment with their 'People First' philosophy in your application to show that you resonate with their core beliefs.
Tailor Your Resume: Customize your resume to reflect relevant experience in the collision industry, particularly in management roles. Emphasize your knowledge of insurance procedures and your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing production flow. Mention specific examples of how you've successfully led teams and met production goals in previous roles.
Highlight Technical Proficiency: Make sure to mention your proficiency with estimating software like CCC ONE Total Repair Software. This is crucial for the role and will demonstrate your readiness to hit the ground running.
How to prepare for a job interview at Crash Champions
✨Show Your Industry Knowledge
Make sure to demonstrate your understanding of the collision repair industry, including insurance procedures and requirements. This will show that you are well-prepared and knowledgeable about the field.
✨Highlight Leadership Skills
Since the role requires managing a team, be ready to discuss your leadership style and provide examples of how you've successfully led teams in the past. Emphasize your ability to support and develop teammates.
✨Discuss Problem-Solving Abilities
Prepare to share specific instances where you've faced challenges in a previous role and how you resolved them. This will showcase your decision-making skills and aptitude for problem-solving.
✨Familiarize Yourself with Estimating Software
Since proficiency in estimating software like CCC ONE is crucial, be prepared to discuss your experience with such tools. If possible, mention any relevant certifications or training you've completed.
