At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join Cranswick, a leading UK food producer focused on innovation.
- Benefits: Enjoy a pension scheme, holiday purchase options, and employee discounts.
- Other info: Great opportunities for career progression within Group IT.
- Why this job: Kickstart your IT career in a supportive and tech-driven environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
As part of our continued investment in technology and colleague experience, we're looking for a Service Desk Analyst to join our Group IT team. Reporting to the Service Desk Team Leader, you'll be the friendly face of IT support, helping colleagues across the business stay connected, productive and supported.
About Cranswick: Cranswick is one of the UK's leading food producers, with a strong focus on technology, innovation and continuous improvement. Our Group IT team plays a key role in delivering modern digital solutions that support thousands of colleagues across our nationwide operations. If you're excited by technology and want to build a long-term career in IT, there's no better place to develop.
What You'll Be Doing:
- Providing first-class IT support to colleagues across the business
- Managing incidents and service requests through our Service Desk platform
- Troubleshooting hardware, software and mobile device issues
- Supporting VIP users and delivering onsite IT support when needed
- Building and configuring laptops, desktops and mobile devices
- Working closely with wider IT teams to resolve technical issues
- Contributing to a proactive, customer-focused support service
Who We're Looking For:
- We're looking for a people person who enjoys helping others and has a genuine passion for technology.
- Experience in an IT Support or Service Desk environment
- Good knowledge of Windows and Microsoft 365
- Excellent communication and customer service skills
- A positive, can-do attitude and a willingness to learn
- Strong problem-solving skills and attention to detail
- The confidence to work independently and as part of a team
Most importantly, we're looking for someone who is eager to develop, grow their technical skills and build a career within Group IT.
Why Join Us?
- Pension Scheme with enhanced contribution options
- Share Save Scheme
- Holiday Purchase Scheme
- Employee Discount Platform
- Career Progression Opportunities within Group IT
Internal applicants must make their line manager aware before applying.
