At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join Cranswick, a leading UK food producer focused on innovation.
- Benefits: Enjoy competitive salary, pension scheme, and employee discounts.
- Other info: Great opportunities for training and career progression await you.
- Why this job: Kickstart your IT career in a supportive and tech-driven environment.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
- Service Desk Analyst
- (Group IT, Hull – Brough)
As part of our continued investment in technology and colleague experience, we're looking for a Service Desk Analyst to join our Group IT team.
Reporting to the Service Desk Team Leader, you'll be the friendly face of IT support, helping colleagues across the business stay connected, productive and supported.
About Cranswick
Cranswick is one of the UK's leading food producers, with a strong focus on technology, innovation and continuous improvement.
Our Group IT team plays a key role in delivering modern digital solutions that support thousands of colleagues across our nationwide operations.
If you're excited by technology and want to build a long-term career in IT, there's no better place to develop
- What You'll Be Doing
- Providing first-class IT support to colleagues across the business
- Managing incidents and service requests through our Service Desk platform
- Troubleshooting hardware, software and mobile device issues
- Supporting VIP users and delivering onsite IT support when needed
- Building and configuring laptops, desktops and mobile devices
- Working closely with wider IT teams to resolve technical issues
- Contributing to a proactive, customer-focused support service
- Who We're Looking For
We're looking for a people person who enjoys helping others and has a genuine passion for technology.
- Experience in an IT Support or Service Desk environment
- Good knowledge of Windows and Microsoft 365
- Excellent communication and customer service skills
- A positive, can-do attitude and a willingness to learn
- Strong problem-solving skills and attention to detail
- The confidence to work independently and as part of a team
Most importantly, we're looking for someone who is eager to develop, grow their technical skills and build a career within Group IT
Why Join Us?
- Competitive Salary
- Pension Scheme with enhanced contribution options
- Share Save Scheme
- Holiday Purchase Scheme
- Employee Discount Platform
- Ongoing Training & Development plan
- Career Progression Opportunities within Group IT
- Apply Now
- Please submit your CV & Cover Letter
- Internal applicants must make their line manager aware before applying
Service Desk Analyst in Kingston upon Hull employer: Cranswick Country Foods Norfolk
Cranswick is an exceptional employer, offering a vibrant work culture that prioritises technology and innovation while fostering employee growth. As a Service Desk Analyst in Hull & Brough, you'll enjoy competitive salaries, a robust pension scheme, and numerous opportunities for ongoing training and career progression within a supportive team environment dedicated to helping you thrive in your IT career.
Contact Details:
Cranswick Country Foods Norfolk Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Kingston upon Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cranswick Country Foods Norfolk values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cranswick Country Foods Norfolk might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cranswick Country Foods Norfolk!
✨Direct Apply to Cranswick Country Foods Norfolk
Let's not forget to apply directly through the Cranswick Country Foods Norfolk website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Kingston upon Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cranswick Country Foods Norfolk.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cranswick Country Foods Norfolk. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cranswick Country Foods Norfolk
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
