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- Tasks: Lead a team to deliver impactful drug and alcohol recovery services in Worcestershire.
- Company: Cranstoun, a dedicated charity focused on community wellbeing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to trauma-informed care and community support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 33450 - 41160 £ per year.
Salary: £33,450 - £41,160 per annum depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Worcestershire
Job Reference Number: 1692
At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team. You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.
You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Co-ordinator. Amongst other duties you will:
- Support individuals’ development
- Support personnel matters
- Listen, respond, and care about staff and service user wellbeing
- Oversee performance of your wider team
- Manage the operational flow of your team
- Maintain high standards of practice
- Support your team to achieve wider service targets
You will have proven effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required.
You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.
You’ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems. The most important things you’ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach.
All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings.
For more details and to apply, please visit our website via the apply button. Closing date: 24 May 2026. Interviews will take place on week commencing 8 June 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Operations Manager (Drug and Alcohol) in Worcester employer: Cranstoun
Contact Detail:
Cranstoun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Drug and Alcohol) in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cranstoun and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in supporting service users and managing teams.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your leadership style, being clear and confident will help you stand out. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cranstoun team and making a difference in the community.
We think you need these skills to ace Operations Manager (Drug and Alcohol) in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your leadership experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, don’t forget to demonstrate your writing and verbal skills in your application. Use clear and concise language, and maybe even share examples of how you've successfully communicated with teams or external agencies in the past.
Highlight Your Experience: We’re looking for someone with proven experience in managing teams and delivering services. Be sure to include specific examples of your past roles that showcase your ability to lead, manage change, and achieve targets. This will help us see how you fit into our mission!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position there!
How to prepare for a job interview at Cranstoun
✨Know Your Stuff
Make sure you understand the role of an Operations Manager in a Drug and Alcohol service. Familiarise yourself with Cranstoun's mission, values, and the specific challenges they face. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed change. Highlight how you supported staff wellbeing and performance, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since effective communication is crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've communicated with external agencies or delivered training sessions in the past. This will demonstrate your ability to engage with various stakeholders.
✨Be Detail-Oriented
Given the importance of compliance and incident reviews in this position, prepare to discuss how you've ensured high standards in previous roles. Bring up any experience you have with clinical audits or creating response plans, as this will show your attention to detail and commitment to quality.