At a Glance
- Tasks: Coordinate referrals and allocations to support individuals affected by drug and alcohol use.
- Company: Cranstoun, a social justice charity dedicated to rebuilding lives.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Join a supportive team committed to equality and diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in health and social care with strong organisational skills.
The predicted salary is between 27180 - 33580 £ per year.
Are you passionate about making a real difference in people’s lives? At Cranstoun, we are a social justice charity with a global ambition: to be a world-class leader in rebuilding lives. We are looking for a Referral and Allocation Co-ordinator to join the Cranstoun Worcestershire drug and alcohol treatment service. Cranstoun Worcestershire delivers services across the county, working with partners to support individuals affected by drug and alcohol use.
This is a key role at the front door of the service, combining operational coordination with leadership responsibility to ensure people can access support quickly and effectively. We are looking for an organised, proactive individual with experience in health and social care, who has experience of managing and coordinating a high-volume referral system or similar core service pathway.
You will oversee referral and allocation processes across the service, ensuring timely assessment, prioritisation and allocation to the right teams. You will manage demand, monitor referral volumes, and work with operational leads to address pressures and maintain a consistent flow into treatment. Alongside this, you will take a lead role in supporting colleagues to improve decision-making at the point of referral, promoting high standards of practice, consistency, and accuracy in recording and allocation processes.
You will also contribute to service improvement by reviewing pathways, identifying trends, and working with partners to enhance referral quality.
For further information please contact Lisa Dowd, Deputy County Manager, at ldowd@cranstoun.org.uk. All post holders may be required to work some evenings, to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm. Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. All posts are subject to an enhanced DBS Disclosure.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Referral and Allocation Co-ordinator employer: Cranstoun
Cranstoun is an exceptional employer dedicated to social justice, offering a supportive and inclusive work environment in Worcestershire. As a Referral and Allocation Co-ordinator, you will play a vital role in transforming lives while benefiting from professional development opportunities and a collaborative culture that values your contributions. With a focus on employee well-being and a commitment to diversity, Cranstoun stands out as a meaningful place to work for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Referral and Allocation Co-ordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Cranstoun.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Cranstoun.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Cranstoun.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Cranstoun. Apply directly through us to stand out!
We think you need these skills to ace Referral and Allocation Co-ordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Cranstoun. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Referral and Allocation Co-ordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Cranstoun
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Cranstoun. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
