At a Glance
- Tasks: Lead teams to deliver high-quality drug and alcohol services in Derby.
- Company: Join a supportive charity focused on improving lives through effective care.
- Benefits: Flexible working hours, professional development, and a commitment to equality and diversity.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in substance use or related services and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an Operations Manager within our new Derby Drug and Alcohol Service. This is a key leadership role, responsible for supporting the safe, effective and high-quality delivery of services across Derby. You will lead operational delivery, support teams to perform at their best, and work closely with partners to improve outcomes for people accessing support.
About the role
As an Operations Manager, you will lead your team, ensuring high standards of care, safeguarding and service delivery. You will provide strong, visible leadership to your teams, creating a positive, reflective and high-performing culture. You will work closely with senior leaders, clinical and admin teams and partners to ensure services are responsive, safe and meeting local need, whilst supporting continuous improvement and innovation.
Key responsibilities include:
- Leading teams to deliver safe, effective and person-centred services.
- Supporting staff through development and performance management.
- Ensuring compliance with CQC requirements, organisational policies and clinical guidance.
- Overseeing service delivery, risk management and safeguarding processes.
- Managing workload, capacity and performance across teams.
- Building strong relationships with partners and stakeholders across Derby.
- Investigating incidents and complaints and embedding learning.
- Promoting trauma-informed and recovery-focused approaches across teams.
About you
We are looking for an experienced and motivated leader with a strong background in substance use, health or social care services. You will be confident leading teams, managing performance and driving high-quality service delivery in a complex and fast-paced environment.
You will have:
- Significant experience working within substance use or related services.
- Experience of managing or supervising staff and supporting team development.
- Strong knowledge of safeguarding, harm reduction and clinical practice.
- Experience of working in partnership and influencing across systems.
- Excellent communication skills and ability to build effective relationships.
You will be values-driven, committed to improving outcomes and confident in leading teams through change. You will promote a culture of compassion, accountability and continuous improvement, helping to ensure people receive high-quality, responsive support.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. All posts are subject to an enhanced DBS check. Some flexibility in working hours may be required to meet service needs.
Operations Manager employer: Cranstoun
Join our Derby Drug and Alcohol Service as an Operations Manager, where you will be part of a compassionate and inclusive team dedicated to delivering high-quality support to those in need. We pride ourselves on fostering a positive work culture that encourages professional growth, continuous improvement, and collaboration with partners to enhance community outcomes. With a commitment to employee development and a focus on safeguarding and trauma-informed care, this role offers a meaningful opportunity to make a real difference in the lives of individuals accessing our services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the substance use and health sectors. Attend local events or online webinars to meet potential employers and showcase your leadership skills.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Tailor your responses to highlight how your experience aligns with their mission of delivering high-quality, person-centred services.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've led teams to improve service delivery and foster a positive culture. This will demonstrate your fit for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in substance use or related services, and show how your leadership style aligns with our values at StudySmarter.
Showcase Your Leadership Skills:We want to see how you lead teams and manage performance. Share specific examples of how you've supported staff development and driven high-quality service delivery in your previous roles.
Emphasise Communication and Relationships:Strong communication skills are key! Illustrate how you've built effective relationships with partners and stakeholders, and how this has positively impacted service delivery in your past experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Cranstoun
✨Know Your Stuff
Make sure you brush up on your knowledge of substance use and health services. Familiarise yourself with the latest trends, challenges, and best practices in the field. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you supported staff development or improved service delivery. Be ready to discuss your approach to creating a positive team culture and how you handle performance management.
✨Build Relationships
Since this role involves working closely with partners and stakeholders, be prepared to talk about your experience in building effective relationships. Share examples of how you've collaborated with others to achieve common goals, and highlight your communication skills.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or been part of that focused on enhancing service quality. Talk about how you’ve embedded learning from incidents or complaints into practice, and your approach to promoting trauma-informed care.
