At a Glance
- Tasks: Coordinate referrals and allocations to support individuals affected by drug and alcohol use.
- Company: Cranstoun, a social justice charity dedicated to rebuilding lives.
- Benefits: Competitive salary, permanent contract, and the chance to make a real difference.
- Other info: Opportunity for service improvement and career growth in a supportive environment.
- Why this job: Join a passionate team and help people access vital support quickly and effectively.
- Qualifications: Experience in health and social care with strong organisational skills.
Closing Date: 5 July 2026
Salary: £27,180 – 33,580 per annum depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Worcestershire
Job Reference Nr: 1726
Are you passionate about making a real difference in people’s lives? At Cranstoun, we are a social justice charity with a global ambition: to be a world-class leader in rebuilding lives. We are looking for a Referral and Allocation Co-ordinator to join the Cranstoun Worcestershire drug and alcohol treatment service. Cranstoun Worcestershire delivers services across the county, working with partners to support individuals affected by drug and alcohol use.
This is a key role at the front door of the service, combining operational coordination with leadership responsibility to ensure people can access support quickly and effectively. We are looking for an organised, proactive individual with experience in health and social care, who has experience of managing and coordinating a high-volume referral system or similar core service pathway.
You will oversee referral and allocation processes across the service, ensuring timely assessment, prioritisation and allocation to the right teams. You will manage demand, monitor referral volumes, and work with operational leads to address pressures and maintain a consistent flow into treatment. Alongside this, you will take a lead role in supporting colleagues to improve decision-making at the point of referral, promoting high standards of practice, consistency, and accuracy in recording and allocation processes.
You will also contribute to service improvement by reviewing pathways, identifying trends, and working with partners to enhance referral quality.
For further information please contact Lisa Dowd, Deputy County Manager: ldowd@cranstoun.org.uk
All post holders may be required to work some evenings to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm. Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. All posts are subject to an enhanced DBS Disclosure.
To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values that fit for the role to hr@cranstoun.org.uk. Please ensure you clearly state the Job Reference Number on your Cover Letter.
Interview Date: Week commencing 13th July 2026
Referral and Allocation Co-ordinator (Worcestershire) employer: Cranstoun Group
Cranstoun is an exceptional employer dedicated to social justice, offering a supportive and collaborative work environment in Worcestershire. As a charity focused on rebuilding lives, we provide our employees with meaningful opportunities for personal and professional growth, alongside competitive salaries and a commitment to work-life balance. Join us in making a real difference in the community while enjoying the unique advantages of working within a passionate team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Referral and Allocation Co-ordinator (Worcestershire)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Cranstoun Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Cranstoun Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Cranstoun Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Cranstoun Group. Apply directly through us to stand out!
We think you need these skills to ace Referral and Allocation Co-ordinator (Worcestershire)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Cranstoun Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Referral and Allocation Co-ordinator (Worcestershire), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Cranstoun Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Cranstoun Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
