At a Glance
- Tasks: Be the friendly face of our service, providing essential admin support and customer care.
- Company: Cranstoun Derby, a supportive organisation helping those affected by drugs and alcohol.
- Benefits: Permanent position with training provided, plus a chance to make a real difference.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
- Why this job: Join a dynamic team and positively impact lives in a rewarding environment.
- Qualifications: Strong communication skills and a willingness to learn; no prior experience needed.
The predicted salary is between 20250 - 24750 £ per year.
Location: Derby City
Contract: Permanent
Job reference number: 1758
Cranstoun Derby provides a range of services for those affected by drugs and alcohol. As part of the administration team, you will be the first point of contact, dealing with people who use our services in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service.
Working as a team, you will also be responsible for providing effective administrative support to the Derby city service, including prescribing administration. Experience of prescribing is not required as training will be provided.
You’ll need excellent communication skills to provide a welcoming and informative front of house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system.
We’re looking for a team player who’s organised and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.
Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, fast-paced, dynamic and rewarding work environment that positively impacts people’s lives.
The service operates core hours of Monday – Friday, 9am – 5pm. They also offer additional service hours on Wednesday and Thursday evenings until 8pm. There will be a requirement to cover these hours on a rota basis.
All posts will be subject to an enhanced DBS Disclosure. To discuss the role prior to application contact Sarah Randerson – Mobilisation Leads at randerson@cranstoun.org.uk.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Administration and Prescribing Clerk employer: Cranstoun Group
Cranstoun Group is an excellent employer, offering a supportive and collaborative work culture in the heart of Derby. With a focus on employee growth, you will receive comprehensive training for your role as a Front-of-House Admin & Prescribing Clerk, ensuring you feel confident and valued in your position. Enjoy a balanced work-life schedule with Monday to Friday hours, allowing you to thrive both personally and professionally while making a meaningful impact in the community.
