At a Glance
- Tasks: Lead a telesales team, develop strategies, and ensure customer satisfaction.
- Company: Cransford, a trusted private medical insurance brokerage in Northern Ireland.
- Benefits: £32,500 salary, uncapped commission, 25 holidays, and private medical benefits.
- Other info: Supportive environment with career progression and ongoing development opportunities.
- Why this job: Join a growing business where your contributions truly matter and shape the sales function.
- Qualifications: Strong communication, team management, and analytical skills; experience in telesales preferred.
The predicted salary is between 32500 - 32500 € per year.
About the Company
Cransford is a specialist private medical insurance brokerage based in Northern Ireland, providing independent advice to businesses and individuals across the UK and NI. Known for its client-focused approach, Cransford designs and manages healthcare solutions that support employee well-being while aligning with business objectives. With a 99% client retention rate, the company is trusted for its strategic guidance, long-term value delivery, and partnerships with premium insurers and healthcare providers. Cransford simplifies the complexities of private medical insurance, offering dedicated account management, tailored solutions, and exclusive access to occupational health and healthcare benefits. Proudly a member of AMII, Cransford advocates for clients and their evolving healthcare needs.
Role Description
This is a full-time on-site role, based in Belfast, for a Telesales Manager Player/Manager style role. The Telesales Manager will lead and manage a telesales team, develop strategies to enhance sales performance, conduct training sessions, and ensure high levels of customer satisfaction. The role also involves analysing sales data, setting performance targets, and providing hands-on support to team members to achieve organisational goals. Additionally, the Telesales Manager will maintain effective communication with clients while creating a positive and motivating team environment.
Qualifications
- Strong Communication and Customer Service skills to engage with clients and resolve inquiries effectively.
- Proven Team Management and Training skills to lead and develop a high-performing telesales team.
- Analytical Skills to review sales data, monitor performance, and optimise sales strategies.
- Ability to set and achieve targets, demonstrate leadership, and thrive in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, or a related field is preferred but not mandatory.
- Experience in telesales or a similar sales management role is highly desirable.
What's on offer
- £32,500 basic salary
- Uncapped commission structure
- Realistic OTE of £44,500+
- Career progression opportunities
- Supportive and ambitious working environment
- Opportunity to help shape and grow a sales function
- Ongoing development and support
- 25 holidays + 10 stat
- Private medical benefits
- Sick pay
Why Join Us?
This is an opportunity to join a growing business where your contribution genuinely matters. We are looking for someone ambitious, hungry to succeed and excited by the opportunity to build something.
Telesales Manager in Belfast employer: Cransford
Cransford is an exceptional employer, offering a dynamic and supportive work environment in Belfast where your contributions truly make a difference. With a strong focus on employee well-being and career progression, the company provides ongoing development opportunities, a competitive salary with uncapped commission, and a generous holiday allowance. Join a team that values ambition and collaboration, and be part of a growing business that prioritises client satisfaction and innovative healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Cransford on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cransford’s services and their approach to client care. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills during the interview. Share examples of how you've motivated teams in the past and how you plan to create a positive environment at Cransford. They want to see you as a player/manager who can inspire others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Telesales Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Telesales Manager role. Highlight your team management and sales performance achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about telesales and how your background aligns with our client-focused approach at Cransford.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and engaging. We want to see how you can connect with clients and lead a team effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cransford
✨Know Your Stuff
Before the interview, make sure you understand Cransford's services and values. Familiarise yourself with their client-focused approach and how they simplify private medical insurance. This will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Leadership Skills
As a Telesales Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and achieving targets. Be ready to discuss your leadership style and how it aligns with fostering a positive team environment.
✨Be Data Savvy
Analytical skills are key for this role. Brush up on how to interpret sales data and use it to drive performance. Think of specific instances where you've used data to optimise sales strategies or improve team performance, and be prepared to share these insights during your interview.
✨Engage with Clients
Since maintaining effective communication with clients is crucial, think about how you would handle customer inquiries and ensure satisfaction. Prepare to discuss your customer service philosophy and any relevant experiences that highlight your ability to engage with clients effectively.
