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- Tasks: Support pharmaceutical clients in driving innovation through CRM systems and business insights.
- Company: Rapidly growing life sciences consultancy with a collaborative culture.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on client success and innovation.
- Why this job: Make a real impact in the life sciences industry while developing your consulting skills.
- Qualifications: 2:1 degree in a scientific or technical field; experience with CRM systems preferred.
The predicted salary is between 50000 - 65000 £ per year.
About the Company
Our client is a rapidly growing boutique life sciences consultancy, founded in 2019 to support clients in driving innovation across all aspects of their business. The firm works with organisations of all sizes, ranging from early-stage start-ups through to top-ten pharmaceutical companies. Its experience and industry knowledge rival larger consultancies, with a key differentiation being a highly collaborative, client-focused approach. The team delivers tailored solutions designed around each client’s needs - resulting in long-term partnerships. The company’s mission is to deliver impactful work, consistently bringing meaningful value to client organisations.
About the Customer Engagement Excellence Service Line
The Customer Engagement Excellence team operates as an independent, technology-agnostic partner dedicated to the life sciences industry. The team specialises in driving field force excellence, medical excellence, and marketing excellence. Combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics, the team provides full lifecycle support - from strategy through to execution - helping organisations optimise performance, foster innovation, and achieve sustainable success.
Job Description
Our client is seeking a talented Consultant or Senior Consultant to join the Customer Engagement Excellence team, based in London with hybrid working options. This role is suited to a motivated individual looking to support pharmaceutical and biotech clients in driving innovation, primarily across CRM systems and business insights strategy and implementation.
Key Responsibilities
- Customer excellence operating model design, business process optimisation, and impact measurement
- System and ecosystem design and implementation (e.g., user requirements definition, user journey mapping, UAT planning and oversight)
- Change management initiatives (e.g., project management, communications, and user training)
You will have exposure to clients and be responsible for developing and delivering high-quality project materials and client deliverables, with support from more experienced team members.
Typical Activities Include
- Delivering clear and concise communications (presentations, emails) to internal teams and external stakeholders
- Conducting primary research (e.g., client and expert interviews)
- Performing secondary research (e.g., analysis of industry reports and existing studies)
- Engaging with key decision-makers within client organisations
- Creating project plans to implement key elements of client CRM strategies
- Overseeing delivery across multiple workstreams (e.g., tool development, communications, training)
- Supporting client IT/technical teams in prioritising and managing enhancements during system implementation (no coding required)
Additional Responsibilities (Consultant / Senior Consultant Level)
- Acting as a key point of contact for clients
- Ensuring high-quality delivery across project workstreams
- Supporting and mentoring junior team members (e.g., Analysts / Senior Analysts)
- Contributing to overall project management and team coordination
Candidate Profile
Education
- Minimum of a 2:1 in a scientific or technical undergraduate degree
- A second degree (e.g., MBA, MSc, MPharm, or PhD) is advantageous but not required
Work Experience
- 3 - 4 years’ experience in business transformation, systems implementation, and/or product management
- Understanding of and experience with CRM systems (e.g., Veeva CRM, Salesforce)
- Experience designing KPIs and using business intelligence tools (e.g., QlikSense, Power BI, Tableau) is a plus
- Knowledge of the pharmaceutical industry (industry or consulting) is advantageous
- Experience managing high-performing teams is a plus
Job-Specific Competencies & Skills
- Strong analytical skills with the ability to think critically and creatively
- Excellent time management, multitasking, and problem-solving abilities
- High attention to detail and commitment to quality
- Strong professional communication skills (oral and written)
- Excellent collaboration skills with the ability to work across functions
- Proactive mindset with a strong commitment to professional services
- Proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
CRM Consultant / Senior Consultant in London employer: Cranmore Executive Search | Cranmore Life Science
Contact Detail:
Cranmore Executive Search | Cranmore Life Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant / Senior Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your responses and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace CRM Consultant / Senior Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM Consultant role. Highlight any relevant projects or achievements that showcase your expertise in business transformation and CRM systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the life sciences industry and how your background makes you a perfect fit for our Customer Engagement Excellence team.
Showcase Your Communication Skills: Since this role involves delivering clear communications, make sure your application materials are well-structured and free of errors. This will demonstrate your attention to detail and professional communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Cranmore Executive Search | Cranmore Life Science
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems like Veeva CRM and Salesforce. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with business intelligence tools like QlikSense or Power BI.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking and problem-solving abilities. Think of specific examples where you've tackled complex issues or optimised processes, especially in a life sciences context. This will show that you can bring meaningful value to client organisations.
✨Communicate Clearly
Since the role involves delivering clear communications to clients and stakeholders, practice articulating your thoughts concisely. You might want to prepare a brief presentation or summary of a project you've worked on, highlighting your communication style and ability to engage with decision-makers.
✨Emphasise Collaboration
This consultancy values a collaborative approach, so be ready to discuss how you've worked effectively in teams. Share examples of mentoring junior team members or leading projects, showcasing your ability to foster a positive team environment while driving results.