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- Tasks: Drive innovation in life sciences through CRM systems and business insights.
- Company: Rapidly growing boutique consultancy with a collaborative culture.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on client success and innovation.
- Why this job: Make a real impact in the pharmaceutical industry while developing your skills.
- Qualifications: 2:1 degree in a scientific or technical field; 3-4 years experience preferred.
The predicted salary is between 50000 - 65000 £ per year.
About the Company
Our client is a rapidly growing boutique life sciences consultancy, founded in 2019 to support clients in driving innovation across all aspects of their business. The firm works with organisations of all sizes, ranging from early-stage start-ups through to top-ten pharmaceutical companies. Its experience and industry knowledge rival larger consultancies, with a key differentiation being a highly collaborative, client-focused approach. The team delivers tailored solutions designed around each client’s needs - resulting in long-term partnerships. The company’s mission is to deliver impactful work, consistently bringing meaningful value to client organisations.
About the Customer Engagement Excellence Service Line
The Customer Engagement Excellence team operates as an independent, technology-agnostic partner dedicated to the life sciences industry. The team specialises in driving field force excellence, medical excellence, and marketing excellence. Combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics, the team provides full lifecycle support - from strategy through to execution - helping organisations optimise performance, foster innovation, and achieve sustainable success.
Job Description
Our client is seeking a talented Consultant or Senior Consultant to join the Customer Engagement Excellence team, based in London with hybrid working options. This role is suited to a motivated individual looking to support pharmaceutical and biotech clients in driving innovation, primarily across CRM systems and business insights strategy and implementation.
Key Responsibilities
- Customer excellence operating model design, business process optimisation, and impact measurement
- System and ecosystem design and implementation (e.g., user requirements definition, user journey mapping, UAT planning and oversight)
- Change management initiatives (e.g., project management, communications, and user training)
You will have exposure to clients and be responsible for developing and delivering high-quality project materials and client deliverables, with support from more experienced team members.
Typical Activities Include
- Delivering clear and concise communications (presentations, emails) to internal teams and external stakeholders
- Conducting primary research (e.g., client and expert interviews)
- Performing secondary research (e.g., analysis of industry reports and existing studies)
- Engaging with key decision-makers within client organisations
- Creating project plans to implement key elements of client CRM strategies
- Overseeing delivery across multiple workstreams (e.g., tool development, communications, training)
- Supporting client IT/technical teams in prioritising and managing enhancements during system implementation (no coding required)
Additional Responsibilities (Consultant / Senior Consultant Level)
- Acting as a key point of contact for clients
- Ensuring high-quality delivery across project workstreams
- Supporting and mentoring junior team members (e.g., Analysts / Senior Analysts)
- Contributing to overall project management and team coordination
Candidate Profile
Education
- Minimum of a 2:1 in a scientific or technical undergraduate degree
- A second degree (e.g., MBA, MSc, MPharm, or PhD) is advantageous but not required
Work Experience
- 3 - 4 years’ experience in business transformation, systems implementation, and/or product management
- Understanding of and experience with CRM systems (e.g., Veeva CRM, Salesforce)
- Experience designing KPIs and using business intelligence tools (e.g., QlikSense, Power BI, Tableau) is a plus
- Knowledge of the pharmaceutical industry (industry or consulting) is advantageous
- Experience managing high-performing teams is a plus
Job-Specific Competencies
CRM Consultant / Senior Consultant employer: Cranmore Executive Search | Cranmore Life Science
Contact Detail:
Cranmore Executive Search | Cranmore Life Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant / Senior Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences industry and let them know you're on the hunt for a CRM Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CRM systems and the pharmaceutical industry. Be ready to discuss how your experience aligns with the company's mission of driving innovation and delivering impactful work.
✨Tip Number 3
Showcase your project management skills! During interviews, highlight specific examples of how you've successfully managed change initiatives or delivered high-quality project materials. This will demonstrate your ability to contribute to the Customer Engagement Excellence team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Consultant / Senior Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM Consultant role. Highlight any relevant projects or achievements that showcase your expertise in business transformation and CRM systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the life sciences industry and how your background makes you a perfect fit for our Customer Engagement Excellence team.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application materials are well-structured and free of jargon. We want to see your ability to convey complex ideas simply and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Cranmore Executive Search | Cranmore Life Science
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems like Veeva CRM and Salesforce. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with designing KPIs or using business intelligence tools. This will show that you understand the technical side of the role.
✨Showcase Your Collaborative Spirit
Since the company prides itself on a collaborative approach, be prepared to share examples of how you've worked effectively in teams. Highlight any experiences where you’ve contributed to client-focused projects or supported colleagues, especially in a consultancy setting.
✨Prepare for Change Management Questions
Expect questions around change management initiatives. Think about times when you've led or participated in project management, communications, or user training. Be ready to explain your approach to managing change and how you ensure high-quality delivery across project workstreams.
✨Research the Company and Its Clients
Do your homework on the company and its clients in the life sciences sector. Understand their mission and the types of challenges they face. This will not only help you answer questions more effectively but also allow you to ask insightful questions that demonstrate your genuine interest in the role.