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- Tasks: Manage and optimise Customer Engagement platforms for life science clients.
- Company: Rapidly growing boutique life science consultancy with a collaborative culture.
- Benefits: Remote work options, mentorship from industry experts, and exposure to senior stakeholders.
- Why this job: Join a dynamic team making a real impact in the life sciences sector.
- Qualifications: 2.1 degree and 3 years' experience in CRM application support required.
- Other info: Engaging projects with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a rapidly growing boutique life science consultancy, founded in 2019 to support organisations in driving innovation across all aspects of their business. They work with life science companies of all sizes, from early-stage start-ups through to top-ten pharmaceutical organisations. Their experience and industry knowledge rival larger consultancies, with true differentiation coming from a collaborative, client-focused approach.
As part of our client’s organisation, the Customer Engagement Excellence service line operates as an independent, technology-agnostic partner dedicated to the life sciences industry. The team specialises in field force excellence, medical excellence, and marketing excellence, combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics.
Our client is seeking a talented CRM Administrator to join their Customer Engagement Excellence team. The role is primarily remote, with occasional travel to the London office and hybrid working options available. The successful candidate will support pharmaceutical and biotech clients in maintaining and enhancing Customer Engagement platforms, including Business Intelligence and CRM solutions.
Key responsibilities may include:
- Overseeing the daily management and optimisation of Customer Engagement platforms, including CRM and BI system testing
- Collaborating with client teams and internal advisory teams to ensure timely delivery of project deliverables
- Maintaining data integrity, ensuring accuracy and GDPR compliance
- Supporting clients and internal teams by producing, cleansing, and enriching customer data
- Bulk data manipulation and data integration
- Analysing customer data to identify trends, opportunities, and areas for improvement
- Generating reports and dashboards to provide insights into performance and campaign success
As a CRM Administrator, you will contribute to consulting engagements and support the development and delivery of high-quality project materials and client deliverables, with guidance from senior team members.
Additional activities may include:
- Delivering clear and concise communications (e.g. presentation materials and emails) to internal teams and external stakeholders
- Conducting secondary research (e.g. literature reviews, studies, surveys)
- Data analysis and modelling
Our client is committed to mentoring team members through experienced life science consultants and providing exposure to senior-level pharmaceutical industry stakeholders, alongside varied and enriching project work from day one.
Candidate Profile
Education
- Minimum of a 2.1 scientific or technical undergraduate degree (preferred)
Work Experience
- Minimum of 3 years’ experience in application support and maintenance
- Experience using issue management and project tracking tools (e.g. Jira, Monday)
- High proficiency with CRM platforms used in the life sciences industry (e.g. Veeva CRM, Salesforce Life Sciences Cloud, Exeevo)
- Experience supporting and maintaining business intelligence tools such as Qlik Sense, Power BI, and Tableau
- Knowledge of the pharmaceutical industry gained through industry or consulting experience
CRM Administrator employer: Cranmore Executive Search | Cranmore Life Science
Contact Detail:
Cranmore Executive Search | Cranmore Life Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the life sciences industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM projects and data analysis work. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your answers to show how your experience aligns with their needs, especially in customer engagement and data management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Administrator role. Highlight your experience with CRM platforms and any relevant projects you've worked on. We want to see how your skills align with what our client is looking for!
Showcase Your Data Skills: Since data integrity and analysis are key parts of this role, don’t forget to showcase your experience with data manipulation and reporting tools. Mention specific examples where you’ve used these skills to drive results.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences industry and how your background makes you a great fit for the Customer Engagement Excellence team. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Cranmore Executive Search | Cranmore Life Science
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Veeva CRM and Salesforce Life Sciences Cloud. Brush up on their features and functionalities, and be ready to discuss how you've used them in past roles.
✨Showcase Your Data Skills
Since data integrity and analysis are key parts of the role, prepare examples of how you've managed and analysed customer data. Be ready to talk about specific tools like Qlik Sense or Power BI and how you've used them to generate insights.
✨Understand the Life Sciences Landscape
Familiarise yourself with current trends and challenges in the life sciences industry. This will not only help you answer questions but also show your genuine interest in the field and the company’s mission.
✨Prepare for Collaborative Scenarios
Given the emphasis on collaboration in the job description, think of examples where you’ve successfully worked with teams or clients. Be ready to discuss how you ensure timely delivery and maintain clear communication throughout projects.
