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- Tasks: Support pharma clients in driving innovation through CRM systems and business insights.
- Company: Rapidly growing life science consultancy with a collaborative culture.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the life sciences industry while developing your consulting skills.
- Qualifications: 2.1 degree in a scientific or technical field; 3-4 years experience in business transformation.
- Other info: Join a dynamic team focused on customer engagement excellence and innovative solutions.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a rapidly growing boutique life science consultancy, founded in 2019 to support organisations in driving innovation across all aspects of their business. They work with life science companies of all sizes, from early-stage start-ups through to top-ten pharmaceutical organisations. Their experience and industry knowledge match those of larger consultancies, with true differentiation rooted in a collaborative, client-focused approach.
Our client works in the way their clients need them to, building fully customised solutions to meet specific needs. As a result, every client they have supported continues to work with them long term. Their mission is to deliver impactful work and, with every project, bring real value to clients’ organisations.
About the Customer Engagement Excellence Service Line: As part of our client’s organisation, the Customer Engagement Excellence service line operates as an independent, technology-agnostic partner dedicated to the life sciences industry. The team specialises in field force excellence, medical excellence, and marketing excellence, combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics. Offering full lifecycle support from strategy through to execution, the team empowers organisations to optimise performance, foster innovation, and achieve sustainable success.
Our client is seeking a talented Consultant / Senior Consultant to join their Customer Engagement Excellence team, based in their London office, with hybrid working options available. They are looking for a motivated individual to support pharmaceutical and biotech clients in driving innovation, primarily across CRM systems and Business Insights strategy and implementation. This may include:
- Customer excellence operating model design, business process optimisation, and impact measurement
- System and ecosystem design and implementation (e.g. user requirements definition, user journey and flow design, user acceptance testing planning and oversight)
- Change management activities, including strategic project management, communications, and user training
You will have direct exposure to clients and be responsible for driving the development and delivery of high-quality project materials and client deliverables, with support from more experienced team members as required. This role may involve:
- Delivering clear and concise communications (e.g. presentations and emails) to internal teams and external stakeholders
- Conducting primary research (e.g. interviews with clients and external experts)
- Conducting secondary research (e.g. data collection from existing studies and industry reports)
- Engaging with key decision-makers within client organisations
You will also:
- Create project plans to implement key elements of clients’ strategies into their CRM ecosystems
- Oversee project delivery across multiple workstreams (e.g. tool development, communications, training)
- Support client IT and technical development teams in managing and prioritising system enhancements during implementation (Please note: this role does not involve coding, and no programming experience is required.)
Consultants / Senior Consultants are additionally responsible for ensuring the quality of delivery from their teams (Analysts and Senior Analysts) alongside their own project responsibilities and will act as the primary point of contact for clients.
Candidate Profile
Education
- Minimum of a 2.1 scientific or technical undergraduate degree
- A second degree (e.g. MBA, MSc, MPharm, or PhD) is advantageous but not required
Work Experience
- 3–4 years’ experience in business transformation, systems implementation, and/or product management
- Understanding of and experience with customer relationship management systems (e.g. Veeva CRM, Salesforce)
- Experience designing KPIs and using business insights tools such as Qlik Sense, Power BI, and Tableau is a plus
- Knowledge of the pharmaceutical industry gained through industry or consulting experience is a plus
- Experience managing high-performing teams is a plus
Job-Specific Competencies & Skills
- Strong analytical skills with the ability to think critically and creatively
- Excellent time management, multitasking, and problem-solving skills
- High attention to detail and commitment to quality outputs
- Excellent professional communication skills (written, oral, and interpersonal)
- Strong collaboration skills and ability to work in cross-functional teams
- Proactive mindset with a passion for professional services
- Proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
Our client is an equal opportunity employer and does not discriminate against any qualified employee or applicant on the basis of race, creed, religion, ancestry, gender identity, age, sexual orientation, marital status, nationality, disability, or veteran status.
Consultant / Senior Consultant - CRM + Insights in City of London employer: Cranmore Executive Search | Cranmore Life Science
Contact Detail:
Cranmore Executive Search | Cranmore Life Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant / Senior Consultant - CRM + Insights in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the life sciences industry, especially those who work at consultancies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you understand their mission and how you can contribute to their customer engagement excellence. Tailor your examples to highlight relevant experience!
✨Tip Number 3
Practice your communication skills! Whether it’s presenting or writing emails, being clear and concise is key. You want to impress them with your ability to convey complex ideas simply, just like they do with their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Consultant / Senior Consultant - CRM + Insights in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Consultant/Senior Consultant role. Highlight your experience in CRM systems and business insights, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the life sciences industry and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves clear communication with clients and teams, make sure your application showcases your written communication skills. Use professional language and structure your documents well to reflect your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Cranmore Executive Search | Cranmore Life Science
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems like Veeva and Salesforce. Be ready to discuss how you've used these tools in past roles, as well as any insights you've gained from them. This will show that you're not just familiar with the technology but can also leverage it for business transformation.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing specific examples where you've used data to drive decisions or improve processes. Whether it's through KPIs or business insights tools like Power BI or Tableau, having concrete examples will help you stand out.
✨Communicate Clearly and Confidently
Since you'll be engaging with clients and stakeholders, practice delivering clear and concise communications. Whether it's a presentation or an email, being articulate will reflect your professionalism and ability to convey complex ideas simply.
✨Emphasise Collaboration and Teamwork
This role involves working closely with cross-functional teams, so be prepared to share experiences where you've successfully collaborated with others. Highlight your ability to work in diverse teams and how you’ve contributed to achieving common goals.
