At a Glance
- Tasks: Manage key customer accounts and ensure projects are delivered to the highest standards.
- Company: Established manufacturing business known for innovation and exceptional customer service.
- Benefits: Competitive salary, bonus, private healthcare, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a growing company and make a real impact on customer relationships and project success.
- Qualifications: Experience in account management and strong communication skills required.
Stanford-le-Hope, Essex
£45,000 - £55,000 + Bonus & Excellent Benefits
Permanent | Full-Time | Monday - Friday (9:00am - 5:30pm)
Company Overview
My client is a well-established and growing manufacturing business supplying specialist products to customers across a range of highly regulated industries. Renowned for delivering innovative solutions and exceptional customer service, the business works with clients both in the UK and internationally and continues to invest in its people, products, and long-term growth.
Due to continued expansion, they are looking to recruit an experienced Key Account Manager to join their commercial team.
The Role
This is an excellent opportunity for an experienced Account Manager to take ownership of a portfolio of key customer accounts, building long-term relationships while ensuring projects and customer requirements are delivered on time and to the highest standards. Working closely with internal departments including Production, Logistics, Procurement and Finance, you'll coordinate customer orders from enquiry through to delivery, ensuring excellent communication throughout the process. The role also offers the opportunity to identify new commercial opportunities and contribute to the continued growth of the business.
Key Responsibilities
- Manage and develop relationships with key customer accounts.
- Act as the primary point of contact for customer enquiries and ongoing projects.
- Coordinate customer orders from quotation through to delivery.
- Liaise closely with Production, Logistics, Procurement and Finance to ensure customer expectations are met.
- Monitor order progress and proactively communicate updates to customers.
- Resolve customer queries and coordinate effective solutions where required.
- Identify opportunities to grow existing accounts and develop new business.
- Prepare quotations, pricing and commercial documentation.
- Maintain accurate CRM records and customer information.
- Build strong relationships with both internal teams and external stakeholders.
Essential Experience & Skills
- Previous experience in a Key Account Management, Account Management or Customer Relationship role within a manufacturing, engineering, chemical or industrial environment.
- Strong commercial awareness with excellent customer relationship skills.
- Experience coordinating multiple projects or customer orders simultaneously.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Confident using Microsoft Office and CRM systems.
- A proactive, solutions-focused approach with excellent attention to detail.
Desirable Skills
- Experience within the chemical, fuel, manufacturing or industrial sectors.
- Understanding of supply chain, production or logistics operations.
- Experience managing technically focused customer accounts.
Salary & Benefits
- £45,000 - £55,000 per annum (DOE)
- Permanent, full-time position
- Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
- Office-based during probation, with the opportunity to work from home 1-2 days per week thereafter
- 25 days annual leave plus bank holidays
- 10% discretionary annual bonus (paid pro rata in January)
- Private Healthcare (Aviva)
- Aegon Pension Scheme
This is an excellent opportunity to join a growing and innovative business where you'll play a key role in managing customer relationships, supporting complex projects, and contributing to the company's continued success.
Key Account Manager in Stanford-le-Hope employer: Cranleigh Scientific
Join a well-established manufacturing business in Nottingham/Derby as a Production Operative, where you will be part of a dynamic team dedicated to producing high-quality products. The company fosters a culture of safety and continuous improvement, offering competitive pay and a rotating shift pattern that supports work-life balance. With opportunities for training and development, this role is perfect for those looking to grow within a supportive environment that values quality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Stanford-le-Hope
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at Cranleigh Scientific, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Cranleigh Scientific. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Stanford-le-Hope
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Cranleigh Scientific:When writing your cover letter, make sure to tailor your message specifically for Cranleigh Scientific. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Cranleigh Scientific
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Cranleigh Scientific that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Cranleigh Scientific that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Cranleigh Scientific’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
