Proactive Care Administrator

Job responsibilities:

• Manage the administrative workload arising from the practice's QOF, NEL LTC Proactive Care QOF and NC LES (including the Supplementary Care Home Service), ensuring targets are met and clinicians are freed from avoidable paperwork.
• Run and maintain recall systems for all LTC cohorts (diabetes, hypertension, CVD, CKD, COPD, asthma, heart failure) and care home residents.
• Book and coordinate Part A and Part B review appointments and invitations.
• Track completion of the diabetes eight care processes and chase outstanding items.
• Ensure accurate EMIS coding for QOF/PCQOF/LES activity (Part A 6AK, Part B 8CMD, IC Complex codes, care home SNOMED codes) on the day of activity.
• Monitor time‑sensitive care home tasks: 48‑hour post‑discharge contacts, 111/crisis re‑direction worklist, and SMR scheduling.
• Maintain accurate registers, records and the care home bed list.
• Support performance tracking against CEG/Edenbridge KPI dashboards.
• Prepare data for quarterly returns, the annual Q4 submission and reconciliation deadlines.
• Coordinate MDT meeting logistics and documentation.
• Act as administrative liaison between the practice, PCN and wider clinical team.

Experience:

• Experience working in an administrative role within general practice, primary care or an NHS/healthcare setting.
• Experience using a clinical IT system (e.g. EMIS Web, SystmOne) or comparable database/records system.
• Experience of managing recalls, appointment booking or patient call/recall systems.
• Experience of accurate data entry and clinical/administrative coding.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Experience managing competing priorities and working to deadlines.
• Experience of QOF, enhanced services (LES/DES) or PCN administrative processes.
• Experience supporting long‑term condition or chronic disease management programmes.
• Experience of EMIS Web specifically, including searches, templates and coding.
• Experience working with care homes or housebound/complex patient cohorts.
• Experience using performance dashboards or extracting data for reporting (e.g. CEG, Edenbridge).
• Experience coordinating multidisciplinary team (MDT) meetings.
• Experience liaising with external organisations such as a PCN, ICB, community services or secondary care.

Qualifications:

• Highly organised with strong attention to detail and deadline management.
• Confident with clinical IT systems (EMIS Web desirable) and data/recall/coding work.
• Clear communicator and effective team player.
• General practice / primary care / NHS admin experience desirable; full NC LES training provided.
• High standard of English proficiency.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.