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- Tasks: Support students and staff with guidance, advice, and high-quality customer service.
- Company: Cranfield University, a leader in technology and management education.
- Benefits: Competitive salary, flexible working options, and a supportive community.
- Why this job: Make a real difference in students' academic journeys and enhance their experience.
- Qualifications: Experience in administration, strong communication skills, and attention to detail.
- Other info: Join a diverse and inclusive environment with excellent career growth opportunities.
The predicted salary is between 29363 - 29363 £ per year.
Organisation: Cranfield University
Faculty or Department: Education Services
Based at: Cranfield or Shrivenham, Oxfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is normally in the range of £29,363 per annum
Apply by: 04/05/2026
Role Description
About the Role
You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work very closely with academic staff (e.g. Course Directors and Module Leaders), as well as other professional service units. If appointed at Shrivenham you will lead on allocating space as part of our timetabling processes.
About You
We are looking for an experienced, self-motivated administrator, with a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution, and of working with regulations. You will have a high degree of accuracy and attention to detail and excellent communication skills. Proven analytical, problem-solving and decision-making skills are a must.
About Us
As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally.
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families.
Working Arrangements
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.
How to apply
For an informal discussion about this opportunity, please contact Karen Adolpho-Bagley Student and Academic Support Manager. Please do not hesitate to contact us for further details. Please quote reference number 5285. Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.
Student Support Lead employer: Cranfield University
Contact Detail:
Cranfield University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cranfield University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Cranfield's values and recent projects. Show us that you’re not just another candidate; demonstrate how your passion for student support aligns with our mission and community.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with students and staff, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Cranfield University.
We think you need these skills to ace Student Support Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Support Lead. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support, don’t forget to share examples of your previous customer service experiences. We love hearing about how you've made a difference for students or colleagues!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly. Don’t miss out!
How to prepare for a job interview at Cranfield University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Lead. Familiarise yourself with academic administration and student support services, as well as Cranfield University's values and commitments. This will help you demonstrate your passion for high-quality customer service during the interview.
✨Showcase Your Communication Skills
As this role involves liaising with students, staff, and external partners, it's crucial to highlight your excellent communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will show that you're ready to handle the diverse interactions required in this position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used your analytical and problem-solving skills. Think of scenarios where you had to make decisions under pressure or resolve conflicts. This will illustrate your capability to ensure high levels of student satisfaction and effective administrative services.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the university's approach to student support. This not only shows your genuine interest but also gives you a chance to assess if the environment aligns with your values. Consider asking about their flexible working options or how they foster a sense of community among staff and students.