Student and Academic Support Lead (MK:U) in Cranfield

Education Services

Student and Academic Support Lead (MK:U)

Fixed Term Contract for 9-12 months

Full time starting salary is normally in the range of £28,9293 to £29,674 per annum

Location: Milton Keynes, Buckinghamshire

About the Role

You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will play an important role managing the needs of a group of people and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate. It will be important to build good working relationships with students, staff, and partners.

About You

We are looking for a friendly, self-motivated individual who has a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment, have a high degree of accuracy and attention to detail and excellent communication skills. You will have experience in managing a team and meeting the needs of your customer/business with high performance standards.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

MK:U

MK:U is an exciting new addition to the Cranfield University educational family; a new model higher education provider for Milton Keynes, designed to meet urgent technological and skills needs. MK:U’s education is designed with and for business to fill growing skills gaps in the digital economy.

MK:U apprenticeships

MK:U apprenticeships (cranfield.ac.uk)

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply

For an informal discussion about this opportunity, please contact Soumayah Ghazi, Student and Academic Support Manager, on E: Soumayah.Ghazi@cranfield.ac.uk

Apply online now. Please do not hesitate to contact us for further details on E: peoplerecruitment@cranfield.ac.uk. Please quote reference number 5218.

Closing date for receipt of applications: 8 February 2026