At a Glance
- Tasks: Support marketing campaigns, manage CRM processes, and ensure data quality.
- Company: Cranfield University, a leader in technology and management education.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Great career development opportunities in a supportive and inclusive environment.
- Why this job: Join a dynamic team and make an impact in student recruitment and marketing.
- Qualifications: Experience with CRM systems and strong attention to detail required.
The predicted salary is between 27537 - 27537 £ per year.
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Organisation: Cranfield University
Faculty or Department: Commercial
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 20 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: £27,537 per annum
Posted Date: 12/11/2026
Apply by: 26/11/2026
Role Description
About the Role: Working closely with the Senior Conversion Marketing Manager and wider Commercial team, you will help maintain high-quality customer data, support marketing campaigns and student recruitment activity, manage event and CRM processes, resolve routine system issues, and ensure compliance with GDPR and data management best practice. This is an excellent opportunity for someone with CRM, database or marketing operations experience who enjoys working with systems, data and processes and takes pride in accuracy, organisation and continuous improvement.
About You:
You are a natural completer-finisher with exceptional attention to detail and a passion for data quality. You will have experience working with CRM or database platforms and be confident managing data, systems and administrative processes. You will be comfortable working independently, prioritising competing tasks and supporting colleagues across a variety of operational activities.
Essential Experience & Skills:
- Experience administering or maintaining CRM systems, such as Microsoft Dynamics 365, HubSpot, Salesforce or similar.
- Experience in data quality management, database administration or record maintenance.
- Understanding of GDPR principles and handling confidential information.
- Strong Microsoft Office skills, particularly Excel.
- Experience producing reports and working with data.
- Excellent attention to detail, organisation and time management.
- Strong analytical, problem-solving and communication skills.
- Ability to work independently and collaboratively.
Desirable:
- Experience with Microsoft Dynamics 365 and/or HubSpot.
- Experience within higher education, student recruitment, marketing or customer engagement environments.
- Experience supporting email marketing or marketing automation activities.
About Us:
As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally.
Our Values and Commitments:
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families.
Working Arrangements:
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.
CRM & Marketing Operations Assistant in Cranfield employer: Cranfield University
Cranfield University is an exceptional employer, offering a vibrant research environment that fosters innovation and collaboration in the field of sustainable energy. With a commitment to employee development, you will have access to cutting-edge resources and mentorship opportunities within the Hydrogen Integration Incubator, making it an ideal place for aspiring researchers to thrive and contribute to meaningful advancements in carbon-free technology.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Marketing Operations Assistant in Cranfield
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Cranfield University and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Cranfield University are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Cranfield University on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Cranfield University. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM & Marketing Operations Assistant in Cranfield
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Cranfield University. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Cranfield University:Show us that you’ve done your homework! In your application, briefly mention what you admire about Cranfield University’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Cranfield University
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Cranfield University will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Cranfield University, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
