At a Glance
- Tasks: Welcome guests and manage reservations with a friendly attitude.
- Company: Join the vibrant team at Cranfield Quality Services Ltd.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Work in a dynamic setting with a supportive team atmosphere.
- Why this job: Be the face of our company and create memorable experiences for guests.
- Qualifications: Positive attitude and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Join an exceptional team at Cranfield Quality Services Ltd!
We are looking for friendly people, who will bring a positive can-do attitude to work every day.
Join an exceptional team at Cranfield Quality Services Ltd!
We are looking for friendly people, who will bring a positive can-do attitude to work every day.
Duties & Responsibilities include
- To be aware of and to comply with company and legal requirements including health, safety and hygiene.
- To efficiently manage and prioritise each working shift ensuring that all tasks are carried out in accordance with training and DWI procedures.
- To be aware of business capacity and any specific requirements and to liaise closely with all departments communicating effectively any changes that may affect them.
- To deliver excellent customer service to all delegates and guests and assist with all enquiries in a professional and welcoming manner.
- Assist with processing reservations, amendments, cancellations and no-shows, in line with company policy and DWI procedures.
- Working hours will be between 07:00 and 23:00 working weekdays and weekends. This will be on a rota basis.
- To ensure all information and charges relating to Delegates, Courses and Bedroom accounts are correctly processed using the Front Desk computer system.
- Ensure that all administration duties are carried out in line with DWI procedures.
- Provide accurate reports for the Management Team and other Departments as required, to assist with the daily running of the business.
- Must be able to work as an individual, but also be able to contribute as part of a team; attending and participating in Team Meetings.
- To use and maintain equipment in the department as trained and to immediately report any faults to the Reception Manager or Duty Manager.
- To ensure that the reception area is maintained as a clean and safe working environment.
- To carry out any reasonable task as requested by a member of the Management Team.
- Work across both CMDC and Mitchell Hall if required
Casual Receptionist in Cranfield employer: Cranfield University
Cranfield University is an exceptional employer, offering a dynamic work environment that encourages innovation and collaboration within the Faculty of Business and Management. With flexible working arrangements and a strong focus on employee development, staff are empowered to grow their skills while making a meaningful impact on students' entrepreneurial journeys. The university's commitment to fostering a vibrant academic community makes it an attractive place for those passionate about teaching and mentoring the next generation of entrepreneurs.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Cranfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cranfield University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cranfield University and let us see your personality shine through!
We think you need these skills to ace Casual Receptionist in Cranfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cranfield University.
Get Familiar with Our Brand:Before applying, take some time to learn about Cranfield University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cranfield University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cranfield University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cranfield University will surely appreciate.
