At a Glance
- Tasks: Provide top-notch technical support and advice to customers using our innovative software.
- Company: Join Craneware PLC, a leader in transforming healthcare through technology.
- Benefits: Enjoy a flexible hybrid work environment and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: HND in computing or 2 years in a customer-facing role; SQL knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future. If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.
As a Software Support Representative, you will deliver high‐quality technical support and trusted advice to customers, ensuring effective use of our software products and contributing to excellent customer satisfaction through timely resolution, training, and collaboration. This role operates on a ROTA schedule.
- 12.00pm to 8.00pm
- 2.00pm to 10.00pm
- 4.00pm to 12.00am
Your responsibilities will include:
- Managing and resolving customer software queries across phone, email, and remote support channels.
- Diagnosing and troubleshooting technical issues to deliver timely and effective solutions.
- Escalating complex or unresolved issues to Analysts or the Software Support Manager when required.
- Documenting cases, actions, and resolutions accurately within internal systems.
- Developing and maintaining strong working knowledge of all company software products.
- Completing remote software installations to ensure successful customer outcomes.
- Identifying customer training needs and coordinating or delivering training sessions.
- Collaborating with Customer Success and Customer Partnership teams to improve engagement and adoption.
- Contributing to continuous improvement initiatives, including process reviews and lean activities.
Qualifications:
- HND in a computing-related discipline or up to 2 years’ experience in a customer-facing role.
- Familiar with healthcare and The Craneware Group’s domain, products, and services.
- Basic knowledge of database principles, such as SQL.
- Basic SQL knowledge for solutions and troubleshooting.
- Expert troubleshooting skills.
- Effective problem-solving and information analysis.
- Excellent written and oral communication.
- Strong team player.
- Excellent customer service skills.
- High quality and accuracy in tasks.
- Effective time management.
- Proactive in volunteering for tasks.
Hybrid Healthcare SaaS Support Specialist employer: Craneware
At The Craneware Group, we pride ourselves on being an exceptional employer, offering a dynamic and flexible work environment in the heart of Edinburgh. Our collaborative culture fosters innovation and teamwork, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the healthcare SaaS sector. Join us and be part of a mission-driven team dedicated to transforming healthcare through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Healthcare SaaS Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Craneware on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Software Support Representative role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of examples from your past experiences where you resolved customer issues effectively. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for healthcare tech! Research Craneware’s products and be ready to discuss how you can contribute to their mission of transforming healthcare. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Craneware.
We think you need these skills to ace Hybrid Healthcare SaaS Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer-facing roles or technical support experience you've had, especially in healthcare or SaaS environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission. Share specific examples of how you've solved problems or improved customer satisfaction in previous positions.
Show Off Your Communication Skills:Since this role requires excellent written and oral communication, make sure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Craneware
✨Know Your Stuff
Make sure you have a solid understanding of the software products and services offered by The Craneware Group. Brush up on basic SQL principles and be ready to discuss how you would troubleshoot common issues. This shows that you're not just interested in the role, but also invested in their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or provided exceptional support. Highlight your problem-solving skills and how you’ve contributed to customer satisfaction. This is crucial for a role focused on delivering high-quality technical support.
✨Emphasise Teamwork
Since this role involves collaboration with various teams, be ready to discuss how you work well in a team environment. Share instances where you’ve worked with others to achieve a common goal, especially in a customer-facing context. This will demonstrate that you can thrive in their collaborative atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the hybrid working model, and how they measure success in the support role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and work style.
