Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly reception team and be the first point of contact for patients.
- Company: Join Craneswater Group practice, dedicated to providing top-notch healthcare.
- Benefits: Part-time hours with a dynamic work environment near Southsea seafront.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs in English and experience in a GP surgery preferred.
- Other info: Exciting opportunities for training and career growth in a supportive team.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a Lead Receptionist to join our dynamic and friendly team. This role is for 16 hours worked over 2 days. Shifts are: Weds 8am-17.30pm, Fri 8am - 15.30pm. Two days are never the same within this exciting role.
You will be the first point of contact for patients, contractors, visitors, and the reception team as well as carrying out general office management tasks. You will be leading a team of 13 receptionists.
Main duties of the job:- Providing the first point of contact for patients and acting as a point of communication between patients and clinical staff.
- Providing support and guidance for the reception team.
- Leading the day-to-day running of the reception staffing levels, ensuring sickness is fully covered.
- Receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Having excellent communication skills, a compassionate and friendly nature, and the ability to operate in a busy environment with a range of people and professions.
- Being highly organised and an effective communicator who can provide a professional and warm welcome to our patients.
- Having experience in leading a team.
About us: Craneswater Group practice is located a stone's throw from Southsea seafront. Our aim is to offer first-class healthcare to our community. Our team of 43 is made up of five GP partners and three salaried GPs, three nurse practitioners, three practice nurses, and two health care assistants. We have a list size of 11,100 patients worked over two sites. We are a training practice and continually develop all our team.
Job responsibilities:- Responsible for the day-to-day running of the reception staffing levels, ensuring all periods of sickness are fully covered, including personal attendance if required.
- In the absence of the Lead Supervisor, take responsibility for the reception team rota.
- Act as the first point of contact for all members of the Receptionist and Clinical team.
- Review and delegate processes relating to reception.
- Responsible for training needs of the reception team.
- Act as a work buddy for new employees during induction and training.
- Support the management team with the operational management of additional services.
- Attend meetings with the Operations Manager when relevant.
- Attend and support the quarterly Target meetings with the reception team.
- Maintain and update staff training records.
- Handle telephone and general enquiries.
- Overview of ANIMA, our online triage tool.
- Take messages and process all forms of communication relating to our patients.
- All forms of data entry relating to patients, including scanning.
- Ensure work areas are tidy, locking doors, and security alarms where relevant.
- Comply with Data Protection and smartcard security.
- Ensure confidentiality at all times.
- Infection control, ensuring reception is compliant.
- Comply and familiarise yourself with the practice's policies and procedures.
- Carry out any reasonable request by doctors and managers.
- Qualifications: GCSE Grade A to C or equivalent in English.
- Able to speak and understand fluent English.
- Experience of working in a GP surgery on reception.
- Knowledge of System One.
- A willingness to work in a flexible and co-operative manner.
Lead Receptionist employer: Craneswater Group Practice
Contact Detail:
Craneswater Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Craneswater Group practice. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and communication. Think about examples from your past experiences where you've successfully led a team or handled patient enquiries. We want to see how you can bring your skills to the role!
✨Tip Number 3
Dress to impress! First impressions matter, especially when you're the first point of contact for patients. Wear something professional yet approachable. You want to project that warm and friendly image right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Lead Receptionist position!
We think you need these skills to ace Lead Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about making patients feel welcome!
Tailor Your Experience: Make sure to highlight your relevant experience in your application. If you've led a team before or worked in a busy reception environment, shout about it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Craneswater Group Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Craneswater Group practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Lead Receptionist, you'll be managing a team of 13 receptionists. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlighting these skills will demonstrate that you're ready for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient interaction, team management, and handling difficult situations. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Emphasise Communication and Compassion
In this role, excellent communication and a friendly nature are key. Be ready to discuss how you handle patient enquiries and ensure a positive experience. Share specific examples that showcase your ability to connect with people in a busy environment.
