Customer Service Coordinator in Wellesbourne

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. This role provides administration assistance to the assigned department. Must have an existing right of eligibility to work in the UK.

Essential Job Functions:

• Managing Customer Logistical Order fulfilment process.
• Creation of Internal and External Customer Pick Lists for Warehouse.
• Consulting daily with warehouse, management team, supply chain and other departments where necessary.
• Arranging internal and external Customers’ shipments with Logistics Service Providers, monitor and manage to ensure internal and external SLA is achieved.
• Management of all Vendor related Operational invoices.
• Create, process, and lock Operational and Transport invoices daily, weekly, and monthly as required.
• Responds to general enquiries from management, employees, and clients inside and outside of the company within a set SLA.
• Maintain focus on job relevant KPIs and ensures that they are met consistently.
• Prepares reports and provides record-keeping, using specialized software when necessary.
• Prepares and manages internal and external correspondence.
• Ensure that all delivery paperwork is filed and stored correctly.
• Provide administrative support to all areas within the office.
• Other duties as assigned.

Physical requirements:

• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Other Skills and Abilities:

• Computer literate at an above standard level and skilled in the use of all MS Office programs particularly Excel and Word.
• Dependability and ability to follow instructions.
• Demonstrate an elevated level of accuracy and diligence.
• Exceptional timekeeping and time management skills.
• Excellent interpersonal, verbal, and written communication.
• Analytical and numerical skills.
• Excellent planning and organisational skills.
• Extensive knowledge of standard administrative practices, software applications and various internal WHS systems.
• Ability to project, manage and produce an executive standard of quality reports.
• An ability to work in a fast-paced environment.
• Able to work on your own initiative and has exceptional team working skills.
• Negotiation skills.
• Tenacity.

Education & Experience:

• Minimum of 5 GCSEs at Grade C and above including English Language and Mathematics.
• 2-3 Years experience in providing administrative support.
• Desirable: 1+ years’ experience working in the freight forwarding & logistics industry.

Problem solving: identifies and resolves problems in a timely manner.

Client Service: manages difficult client situations, responds promptly to client needs and welcomes client feedback.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy: At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.