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For Companies Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator position is responsible for quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.
Essential Job Functions
- Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
- Prepares documents necessary to complete export, import and customs clearance process.
- Track and trace cargo as necessary to ensure proper movement and delivery.
- Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing.
- Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
- Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
- Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
- KPI adherence – DNI / LNR / Cost accuracy / ROTP.
- Ensure Compliance in line with company standards.
- Other Duties as assigned.
Physical Duties & Requirements
- Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
- Sitting for extended periods of time.
- Walking within the warehouse and inspecting freight.
Other Skills & Abilities
- Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
- Must have strong verbal and written communication skills.
- The ability to work in a fast-paced environment.
- Strong organizational skills are required, due to the high volume and demands of the position.
- Strong knowledge of Microsoft Word and Excel.
- Other duties as assigned.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Recruitment Agency Policy
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.
Contact Detail:
Crane Worldwide Logistics Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience with international shipments and any relevant skills in logistics, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since you'll be dealing directly with clients and customs, it's crucial to showcase your strong verbal and written communication skills. Use clear language and examples in your application to demonstrate how you've excelled in this area before.
Highlight Organisational Skills: This role requires strong organisational skills due to the high volume of work. Make sure to mention any experiences where you've successfully managed multiple tasks or projects at once, as this will resonate with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Crane Worldwide Logistics
✨Know Your Stuff
Make sure you brush up on your knowledge of international shipping regulations and customs processes. Familiarise yourself with the specific services offered by Crane Worldwide Logistics, as this will show that you're genuinely interested in the role and understand the industry.
✨Show Off Your Communication Skills
Since the role involves a lot of client interaction, be prepared to demonstrate your verbal and written communication skills. Practice explaining complex logistics concepts in simple terms, and think of examples where you've successfully communicated with clients or colleagues in the past.
✨Be Organised
With the high volume of tasks expected in this position, showcase your organisational skills during the interview. Bring a portfolio with notes on your previous experiences, relevant documents, and questions for the interviewer. This will help you stay on track and make a great impression.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the Operations Coordinator role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a two-way conversation.