At a Glance
- Tasks: Manage key customer accounts and ensure top-notch operational performance.
- Company: Join Crane Worldwide Logistics, a leader in global freight forwarding.
- Benefits: Enjoy a collaborative culture, career growth, and competitive salary.
- Other info: Dynamic role with opportunities for continuous improvement and cross-functional collaboration.
- Why this job: Make a real impact by enhancing customer relationships and driving operational excellence.
- Qualifications: 5+ years in logistics or account management with strong Excel skills.
The predicted salary is between 56250 - 68750 £ per year.
At Crane Worldwide Logistics, our people are at the heart of what we do. We offer a collaborative, entrepreneurial environment where your ideas are valued and your career can grow.
As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehouse and transportation needs of their supply chain so you can focus on their business.
Role Overview
The Operations Key Account Manager is responsible for managing and developing strategic customer relationships while ensuring operational excellence across Crane Worldwide Logistics' service portfolio.
Acting as the primary operational contact, the role ensures agreed service levels are achieved, customer expectations are exceeded, issues are resolved effectively, and opportunities for account growth are identified.
The role coordinates across Air, Ocean, Road Freight, Customs, Warehousing, Project Logistics, White Glove Services, and Logistics Engineering.
The Operations Key Account Manager is accountable for customer retention, operational performance, service quality, continuous improvement initiatives, escalation management, and revenue growth within their assigned portfolio of strategic accounts.
Key Responsibilities
- Manage day-to-day operational relationships for strategic and key accounts.
- Build strong relationships with customer stakeholders and act as a trusted logistics advisor.
- Lead QBRs, performance reviews, and regular customer meetings.
- Monitor KPIs, SLAs, service quality, delivery performance, and customer satisfaction.
- Coordinate global operations and ensure customer SOPs and requirements are consistently followed.
- Manage escalations, service failures, root-cause analysis, and corrective actions.
- Drive continuous improvement, process efficiency, and cost-saving initiatives.
- Support new business implementation, onboarding, and major logistics projects.
- Prepare and present performance reports, identifying trends, risks, and improvement opportunities.
- Monitor account profitability, revenue, margins, invoicing, and aged debt.
- Identify cross-selling, account expansion, and new business opportunities in partnership with commercial teams.
- Ensure compliance with company policies, customs, trade, transport, health and safety, and customer-specific requirements.
- Key Performance Areas
Performance will be measured across
- Customer: Retention, satisfaction, NPS, complaint reduction.
- Operations: On-time pickup/delivery, SLA compliance, customs compliance, visibility, corrective action closure.
- Financial: Revenue and gross profit growth, margin performance, invoice accuracy, aged debt.
- Growth: Account expansion, cross-selling, new business, and pipeline development.
- Continuous Improvement: Cost savings, process improvements, and operational efficiencies.
Skills & Competencies
- Strategic and key account management
- Freight forwarding and international logistics
- Supply chain and operational management
- Customer relationship management
- Financial and commercial acumen
- Data analysis and reporting
- Project management and process improvement
- Negotiation, influencing, and communication
- Problem solving and root-cause analysis
- Risk and change management
- Cross-functional leadership and collaboration
- Advanced Microsoft Office skills, particularly Excel and Power Point
Qualifications & Experience
Essential
- Minimum 5 years' experience in freight forwarding, logistics, transportation, supply chain, or account management.
- Proven experience managing strategic customer accounts.
- Strong understanding of international logistics operations.
- Strong Excel, Power Point, and reporting skills.
Preferred
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
- Professional logistics/supply chain qualification.
- Experience managing multinational or global accounts.
- Knowledge of customs and international trade compliance.
- Recruitment Agency Policy
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms.
Agencies must not contact our employees or managers directly with candidate details.
Where recruitment support is required, we will engage trusted partners through a formal written agreement.
We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.
We appreciate your cooperation in respecting this policy.
Operations Key Account Manager in London employer: Crane Worldwide Logistics
Crane Worldwide Logistics is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the field of project logistics. With a strong focus on employee growth, we provide opportunities for professional development and mentorship, ensuring our team members thrive in their careers. Located in Northern Europe, our team enjoys the flexibility of working from home or in-office, along with the chance to engage in exciting regional and international projects that make a real impact in various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Key Account Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Crane Worldwide Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Crane Worldwide Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Crane Worldwide Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Key Account Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Crane Worldwide Logistics:This is your chance to really connect with the team at Crane Worldwide Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Crane Worldwide Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Crane Worldwide Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Crane Worldwide Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Crane Worldwide Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
