At a Glance
- Tasks: Lead critical airfreight operations and ensure smooth logistics for high-value customers.
- Company: Join Crane Worldwide Logistics, a global leader in supply chain solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work with diverse teams.
- Why this job: Make a real impact by managing critical accounts in a fast-paced setting.
- Qualifications: 4 years of airfreight operations experience and strong knowledge of IATA regulations.
The predicted salary is between 50000 - 60000 £ per year.
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Tier 1 Operations Lead for Airfreight oversees day‑to‑day execution of critical air cargo movements for high‑value customers. As the primary escalation point for critical accounts, the Operations Lead safeguards service reliability, manages exceptions, and maintains strong customer relationships in a fast‑paced, deadline‑driven environment.
Ensure all shipments meet airline cut‑offs, security requirements, and customer‑specific SOPs. Monitor daily performance metrics such as uplift success rate, milestone accuracy, and transit time compliance.
Critical Account ManagementBuild strong relationships with customer logistics teams, understanding their routing guides, compliance rules, and service expectations. Conduct regular performance reviews, including root‑cause analysis for delays, rollovers, or documentation errors.
Oversee end‑to‑end airfreight processes: booking, pickup, export documentation, security screening, airline acceptance, uplift, arrival, customs clearance, and final delivery.
Documentation & ComplianceEnsure accuracy and timeliness of all airfreight documents, including MAWB/HAWB, commercial invoices, packing lists, DG declarations, and security documentation. Maintain compliance with aviation security regulations, IATA standards, and customer SOPs.
Work closely with airlines, GSAs, and ground handling agents to secure space, manage uplift priorities, and resolve operational issues. Support carrier performance reviews by providing operational insights and data.
Partner with Sales, Key Account Management, Customs, and Network Operations teams to support customer needs and service improvements. Support onboarding of new airfreight accounts, ensuring SOPs, KPIs, and communication flows are clearly defined.
4 years experience in airfreight operations within a freight forwarder or airline environment. Strong understanding of IATA regulations, airline processes, security screening, trade compliance and customs procedures. Familiarity with airfreight TMS systems, airline portals, and visibility platforms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Talking, hearing and using hands to operate computer equipment. Dedicated to supporting high‑value accounts with urgency and precision.
Operations Lead - Critical Accounts (Airfreight) in Hounslow employer: Crane Worldwide Logistics
Crane Worldwide Logistics is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a strong focus on collaboration and innovation, employees in the Operations Lead role benefit from comprehensive training, opportunities for advancement, and the chance to work with high-value clients in a fast-paced environment. Located in a global network of over 130 locations, our team enjoys a supportive atmosphere that values service excellence and fosters meaningful relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - Critical Accounts (Airfreight) in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Crane Worldwide Logistics. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Brush up on IATA regulations and airfreight processes. Show us you’re not just a candidate, but the perfect fit for the Operations Lead role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows us you’re genuinely interested and professional.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Crane Worldwide team.
We think you need these skills to ace Operations Lead - Critical Accounts (Airfreight) in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Lead role. Highlight your experience in airfreight operations and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about airfreight operations and how your skills match our needs. We love seeing genuine enthusiasm for the role!
Showcase Relevant Experience:When detailing your work history, focus on your experience with critical accounts and compliance with IATA regulations. We’re looking for someone who understands the ins and outs of airfreight processes, so make it clear how you fit the bill.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Crane Worldwide Logistics
✨Know Your Airfreight Inside Out
Make sure you brush up on your knowledge of airfreight operations, especially IATA regulations and customs procedures. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can handle the complexities of the role.
✨Demonstrate Relationship-Building Skills
Since the role involves managing critical accounts, be prepared to share examples of how you've built strong relationships with clients in the past. Think about specific situations where you’ve navigated challenges or improved service delivery through effective communication.
✨Prepare for Performance Metrics Questions
Expect questions about performance metrics like uplift success rates and milestone accuracy. Have some examples ready that showcase how you've monitored and improved these metrics in previous roles, as this will highlight your analytical skills and attention to detail.
✨Show Your Team Spirit
This position requires collaboration with various teams, so be ready to discuss how you’ve worked with sales, customs, and operations in the past. Highlight any successful projects where teamwork led to improved customer satisfaction or operational efficiency.
