At a Glance
- Tasks: Manage shipments, negotiate rates, and ensure compliance in a fast-paced logistics environment.
- Company: Join Crane Worldwide Logistics, a leader in global supply chain solutions.
- Benefits: Enjoy a competitive salary, flexible 4 on 4 off schedule, and opportunities for growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and special projects.
- Why this job: Be part of a dynamic team making a real impact in logistics and customer satisfaction.
- Qualifications: 2 years in freight operations or logistics; strong communication and analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role schedule will be: 4 days on, 4 days off, working from 7 AM to 7 PM.
Key Responsibilities:
- Documentation & Compliance: Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork. Maintain accurate records to meet corporate standards and regulatory requirements.
- Shipment Routing & Optimisation: Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments. Analyse cost-time trade-offs to balance service levels with budget objectives.
- Rate Negotiation & Carrier Management: Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx). Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
- Brokerage Coordination: Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments. Troubleshoot and resolve brokerage issues to avoid delays or penalties.
- Sales Support & Quoting: Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers. Empower sales teams with timely shipping insights and potential cost-saving strategies.
- Freight Bill Auditing: Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges. Track audit outcomes and contribute to ongoing cost-control initiatives.
- Customer Service & Issue Resolution: Act as the primary point of contact for client inquiries and shipment status updates. Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
- Relationship Management: Build and maintain strong, trust-based relationships with internal teams and external partners. Consistently deliver exceptional service to strengthen customer loyalty.
- Other Duties: Undertake special projects and continuous-improvement initiatives as assigned by management.
Skills & Abilities:
- Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
- Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
- Strong analytical mind with meticulous attention to detail.
- Proficient in TMS/ERP systems and the Microsoft Office suite.
- Client-focused, proactive attitude with a proven record of delivering service excellence.
- Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
Education & Experience:
- 2 years experience in freight operations, logistics, or a related field.
- Practical experience with motor carriers, freight forwarders, or express couriers.
Operations Coordinator Agent 4 on 4 off in Hounslow employer: Crane Worldwide Logistics
Crane Worldwide Logistics is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a unique 4 on, 4 off schedule, employees enjoy a balanced work-life experience while engaging in meaningful logistics operations that directly impact client satisfaction. The company fosters strong relationships among teams and offers opportunities for continuous improvement, making it an ideal place for those seeking a rewarding career in supply chain solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator Agent 4 on 4 off in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at Crane Worldwide Logistics. A friendly chat can open doors and give you insider info about the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of freight operations and compliance regulations. We want you to show off your skills in documentation and negotiation, so practice answering questions related to these areas.
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities! In the interview, share examples of how you've resolved shipping issues or improved processes in past roles. This will demonstrate your proactive attitude and client-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Crane Worldwide Logistics. Let’s get you that Operations Coordinator role!
We think you need these skills to ace Operations Coordinator Agent 4 on 4 off in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in logistics, documentation, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of collaboration and customer interaction, emphasise your verbal and written communication skills. Share examples of how you've successfully resolved issues or built relationships in previous roles.
Be Detail-Oriented:Attention to detail is key in logistics. When filling out your application, make sure there are no typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get to know you better. Plus, it shows you're proactive and keen on joining our team!
How to prepare for a job interview at Crane Worldwide Logistics
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of supply chain logistics, especially around documentation and compliance. Familiarise yourself with terms like BOL, NAFTA/USMCA forms, and the various modes of transport. This will show that you're not just interested in the role but also understand the industry.
✨Prepare for Rate Negotiation Scenarios
Since negotiating competitive rates is a key part of the job, think about how you would approach this in real-life scenarios. Prepare examples of past experiences where you've successfully negotiated rates or resolved issues with carriers. This will demonstrate your practical skills and confidence.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled shipping issues or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical mind and ability to work under pressure, which are crucial for this role.
✨Build Rapport with Interviewers
Remember, building strong relationships is essential in this role. During the interview, engage with your interviewers by asking insightful questions about their operations and challenges. This not only shows your interest but also helps you connect on a personal level, making you a memorable candidate.
