Operations Lead in Feltham

Essential Job Functions

• Lead operations team and disseminates activities on a day-to-day basis.
• Drives product KPI compliance and milestone updates.
• Supports relationships with key customers and key suppliers resolving concerns, interacting with customer service, operations and sales personnel to resolve any conflicts on a timely basis.
• Lead Customs operations and execution with the scope of the entire country.
• Coordinates all transnational operations (Export, Import and Customs activities), adhering to regulations and internal procedures.
• Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements.
• Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment.
• Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means.
• Develops a high-performance service culture within the Export and Import Departments.
• Ensures realisation of budgetary performance by setting and monitoring clear objectives.
• Manages interface with Customer Service, Product, and Global Service Centres as required.
• Directly supports, negotiates, and administers contracts with Airlines and vendors supporting the Air Product.
• Develops and oversees the Air procurement strategy, approach and business rules for carrier selection and utilization.
• Leads and directs engagement with carrier performance management.
• Leads and directs station Exports, Imports and Energy personnel on observance of operating plans supporting the air product.
• Accountable for results of a large multi-category department, supply chain, or complex product lines, ensuring that performance meets overall business needs, including strategy, cost, cost savings, direction, and people management.
• Ensures performance meets overall business needs at a global and regional level.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Other Skills and Abilities

• Excellent verbal and written communication skills and excellent time management abilities.
• Demonstrated initiative, ability to exercise good judgment, and ability to achieve results through others.
• Strong knowledge of contracting, negotiating, organization development/change management, budgeting, action planning and supervision are required for successful performance.
• Very strong conceptual, analytical, judgment and communication abilities are critical.
• Strategy and planning: an ability to think ahead and plan over a 12–24-month time span; strong customer orientation and excellent interpersonal and communication skills.
• Perform other duties as assigned.
• Computer skills: Excel, Word, PowerPoint.

Education and Experience

• Bachelor’s Degree/Business or relevant experience.
• Minimum of 4-5 years direct experience and working knowledge on customs and brokerage entry processing.
• Minimum of 4 years' work experience relative to trade compliance.
• Professional certification may be required in some areas.