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- Tasks: Troubleshoot and resolve technical issues for clients using SaaS security products.
- Company: Leading technology investment firm focused on customer success.
- Benefits: Competitive salary, flexible paid time off, and continuous learning opportunities.
- Why this job: Join a thriving team and make a real impact in customer success.
- Qualifications: Extensive EDR/DLP experience and strong customer-facing skills.
- Other info: Dynamic environment with a focus on professional growth.
The predicted salary is between 42000 - 84000 £ per year.
A leading technology investment firm is looking for an experienced Technical Account Manager to enhance their customer success efforts in the UK. You will troubleshoot and resolve technical issues while supporting clients using SaaS security products. Ideal candidates will have extensive EDR/DLP experience and a strong background in customer-facing roles. The role offers a competitive salary, flexible paid time off, and emphasizes continuous learning within a thriving team environment.
Remote Senior Technical Account Manager - EDR/DLP Expertise in London employer: Crane Venture Partners
Contact Detail:
Crane Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Senior Technical Account Manager - EDR/DLP Expertise in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with EDR/DLP products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your expertise! Prepare to discuss specific technical challenges you've tackled in previous roles. This will demonstrate your problem-solving skills and make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with SaaS security products and how you've driven customer success.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Remote Senior Technical Account Manager - EDR/DLP Expertise in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your EDR/DLP expertise and customer-facing experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Problem-Solving Skills: Since troubleshooting is key in this role, include examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crane Venture Partners
✨Know Your EDR/DLP Inside Out
Make sure you brush up on your knowledge of Endpoint Detection and Response (EDR) and Data Loss Prevention (DLP) solutions. Be ready to discuss specific products you've worked with, how you've implemented them, and the challenges you've faced. This will show your expertise and help you stand out.
✨Showcase Your Customer Success Stories
Prepare a few anecdotes that highlight your experience in customer-facing roles. Think about times when you turned a challenging situation into a success story for a client. This not only demonstrates your problem-solving skills but also your commitment to customer satisfaction.
✨Practice Troubleshooting Scenarios
Since the role involves troubleshooting technical issues, it’s a good idea to practice some common scenarios you might encounter. Be ready to walk through your thought process and how you would approach resolving these issues. This will showcase your analytical skills and technical acumen.
✨Emphasise Continuous Learning
The job description highlights a focus on continuous learning, so be prepared to discuss how you keep your skills sharp. Mention any recent courses, certifications, or industry events you've attended. This shows that you're proactive about your professional development and eager to grow within the team.
