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For Companies At a Glance
- Tasks: Manage and grow strategic customer accounts in the AI sector across the UK and Europe.
- Company: Join Encord, a leading AI data platform trusted by top companies.
- Benefits: Competitive salary, commission, equity, and generous annual leave.
- Why this job: Shape the future of AI while building lasting relationships with innovative clients.
- Qualifications: 2+ years in account management or customer success in B2B SaaS.
- Other info: Dynamic start-up culture with opportunities for travel and professional development.
The predicted salary is between 60000 - 75000 £ per year.
About Us
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We are an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The role
As an Account Manager at Encord, you will own and grow a portfolio of strategic UK and European customers. Your focus will be on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers. You will work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure.
What You Will Do
- Own and grow a portfolio of UK/EU customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers' technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help shape post-sales and expansion processes in a fast-growing GTM organisation
Who We Are Looking For
- 2+ years in account management, customer success, or post-sales roles in B2B SaaS
- Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth start-up environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
Experience Requirements
- 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50k–$250k+) across multi-stakeholder organisations
- Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Experience working in a high-growth start-up or scale-up environment preferred
- Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
- Fluency in an additional European language (e.g., French, German) is a bonus but not required
Why Encord
- Competitive salary, commission, and equity in a high-growth start-up
- Strong in-person culture — most of the team works from our London office 4+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi-annual team offsites
Founding NYC Account Manager in London employer: Crane Venture Partners
Contact Detail:
Crane Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding NYC Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AI and tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role at Encord.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your knowledge of ML workflows and data infrastructure. Be ready to discuss how you've driven expansion in previous roles and how you can do the same for Encord's customers.
✨Tip Number 3
Tailor your approach! When reaching out to potential employers, make sure to highlight your experience with B2B SaaS and your ability to build relationships with technical stakeholders. This will show them you're the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Encord and being part of our exciting journey in the AI space.
We think you need these skills to ace Founding NYC Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with Encord's mission. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Since you'll be engaging with technical stakeholders, it's crucial to demonstrate your understanding of ML workflows and data infrastructure. Share specific examples of how you've successfully navigated technical conversations in the past.
Highlight Relationship Building: We love candidates who can build long-term relationships! Include examples of how you've fostered trust and collaboration with clients or colleagues. This will show us you're a great fit for our culture at Encord.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Crane Venture Partners
✨Know Your Stuff
Make sure you understand Encord's platform and how it fits into the AI landscape. Familiarise yourself with their key clients and the types of projects they work on. This will help you engage in meaningful conversations about how you can add value to their customers.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with clients in the past. Be ready to discuss specific strategies you've used to drive customer success and expansion, especially in a B2B SaaS context.
✨Technical Confidence is Key
Brush up on your understanding of machine learning workflows and technical terminology. You’ll need to communicate effectively with ML engineers and data leads, so being able to speak their language will set you apart from other candidates.
✨Be Ready for Growth Conversations
Think about how you would approach account planning and identifying upsell opportunities. Prepare to discuss your experience with pipeline forecasting and how you’ve successfully driven revenue growth in previous roles.