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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and help clients on their journey to financial fitness.
- Company: Join a rapidly expanding tech company transforming the debt recovery landscape.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in a multi-channel contact centre.
- Other info: Dynamic team with a focus on innovation and positive customer interactions.
The predicted salary is between 25000 - 30000 £ per year.
About InDebted: InDebted provides future‐thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we are a team of over 300 people living and working around the world. We are rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We are a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother and more human.
As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. If you thrive in a fast‐paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.
Duties and Responsibilities
- Leverage exceptional written communication skills to negotiate and interact effectively with customers via email, SMS and live chat, ensuring a seamless and empathetic customer experience.
- Handle inbound customer communications through live chat, email, text message and phone calls, focusing on assisting customers resolve their accounts and assess and understand customers' situations to negotiate effectively and guide them toward favorable resolutions.
- Apply collections experience to assist customers in creating and committing to repayment plans that suit their circumstances while aligning with regulatory and company objectives.
- Adhere to InDebted's core values and foster trust with customers through transparent and supportive communication.
- Ensure compliance with all relevant laws, regulations, policies, and procedures.
- Assist customers on their journey to becoming debt‐free by using insights from customer interactions to propose tailored solutions.
- Participate in ongoing training to enhance skills and stay updated on industry practices.
- Consistently achieve and exceed key performance metrics.
Experience and Skills
- Experience in a multi‐communication contact centre.
- Strong self‐motivation and resourcefulness, with excellent problem‐solving and critical‐thinking skills.
- Proven ability to manage multiple customer interactions simultaneously across digital channels.
- High proficiency with web‐based tools and systems for customer interaction and documentation.
- Reliability and adaptability to meet dynamic business needs.
Nice to Have
- Experience working in debt collection or other financial services company.
- Experience working in an FCA regulated firm.
£25,000 - £30,000 a year. Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
Customer Experience Specialist, UK in London employer: Crane Venture Partners
Contact Detail:
Crane Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, UK in London
✨Tip Number 1
Get to know the company inside out! Research InDebted's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers through various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you handle real situations smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the InDebted team!
We think you need these skills to ace Customer Experience Specialist, UK in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be interacting with customers through various channels, make sure your written application highlights your exceptional communication skills. Use clear and concise language to demonstrate how you can effectively negotiate and empathise with customers.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Specialist role. Mention specific experiences that align with the job description, especially any relevant experience in debt collection or customer service. This shows us you're genuinely interested!
Be Yourself: We want to get to know the real you! Don’t hesitate to let your personality shine through in your application. Share your passion for helping others and how you see challenges as opportunities to innovate. It’s all about making a connection!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. This helps us keep track of all applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Crane Venture Partners
✨Know the Company Inside Out
Before your interview, take some time to research InDebted thoroughly. Understand their mission, values, and the technology they use. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. Be ready to demonstrate your ability to negotiate and empathise with customers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle multiple customer interactions. Think of specific instances from your previous roles where you’ve had to think on your feet and come up with effective solutions.
✨Highlight Your Adaptability
In a fast-paced environment like InDebted, adaptability is crucial. Be prepared to discuss times when you've had to adjust quickly to changing circumstances or priorities. This will show that you can thrive in dynamic settings and are ready to meet the company's evolving needs.
