Implementation Manager

About Gigs

At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products. Just as Stripe enables businesses to embed a payment button into any product, Gigs enables businesses to add a connect button and issue SIMs with a single click or API call. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning. We're solving complex technical, operational and regulatory challenges to make connectivity truly effortless. We've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems. With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we’re looking for exceptional candidates who want to do the best work of their lives in a high‑paced environment, surrounded by a highly talented, ambitious team. You’ll be joining at an exciting inflection point in our company’s history. At sub‑100 people and with a year of hyper‑growth ahead of us, opportunity is abundant.

The Role

An Implementation Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs. Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on‑going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross-functional coordination. You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.
• Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial Strategy. Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high‑growth, product‑led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high‑priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well‑rounded decision‑making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C‑level executives at leading tech‑enabled businesses.
• You are proactive, creative, and hands‑on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast‑paced environment. You are not afraid to roll‑up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Remote Work at Gigs

At Gigs, we’re remote‑friendly, with a strong emphasis on meaningful in‑person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity.

Gigs Pads: Our hubs in San Francisco, London, and Berlin are vibrant spaces where Gigsters come together to connect, collaborate, and create. Gigs Republic: Twice a year, the entire company gathers for in‑depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in‑person collaboration ensures we maintain a dynamic, connected, and innovative team environment.

What We Offer

At Gigs, we believe in rewarding excellence. You’ll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you’re excited about pushing boundaries and helping us shape the future of telecom, we’d love to hear from you.