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For Companies At a Glance
- Tasks: Support users, manage devices, and maintain networks in a fast-paced environment.
- Company: Join Encord, a rapidly growing AI infrastructure startup with a mission to improve data quality.
- Benefits: Competitive salary, equity, 25 days leave, and opportunities for rapid career growth.
- Why this job: Be part of a dynamic team at the forefront of AI technology and innovation.
- Qualifications: Experience in IT support, macOS management, and strong networking skills.
- Other info: Diverse and inclusive culture encouraging applicants from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Encord
At Encord, we are building the AI infrastructure of the future. One of the biggest challenges AI companies face today is data quality. The success of any AI application relies heavily on the quality of its training data, yet for most teams, this crucial step is both the most costly and time‑consuming. We’re here to change that. As former computer scientists, physicists, and quants, we’ve experienced firsthand how a lack of tools to prepare quality training data impedes progress in building AI. We believe AI is at a stage similar to the early days of computing or the internet—where the potential is clear, but the surrounding tools and processes are still catching up. That’s why we started Encord. We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning. Backed by $30M in Series B funding from top investors like CRV and Y Combinator, we’re one of the fastest‑growing companies in our space. We have big plans ahead and are looking to expand our Engineering team to help us in building a better product for our customers.
Who we are looking for
We are looking for an experienced and proactive TechOps Engineer to join our fast‑paced team. You will be responsible for supporting users, managing devices, maintaining networks, and ensuring smooth day‑to‑day IT operations. This role is ideal for someone who enjoys solving problems, working collaboratively, and is eager to grow within a dynamic work environment.
What to expect
- User Onboarding & Support
- Set up and configure new user accounts, devices, and software
- Guide new employees through device setup and software onboarding
- Provide daily support for users with hardware and software issues
- Offer clear, efficient troubleshooting guidance
- Device & Endpoint Management
- Maintain centralized Mac device management systems (e.g., HexNode, Kandji)
- Deploy and enforce IT policies across all devices
- Manage and monitor security tools (e.g., antivirus, endpoint protection)
- Network Maintenance
- Monitor and maintain internal office network systems (Wi‑Fi, VPN, LAN)
- Troubleshoot and resolve network connectivity issues
- Inventory & Asset Management
- Keep accurate records of IT assets, including tracking and lifecycle management
- Procure new hardware/software and manage stock levels efficiently
- Vendor Management & IT Process Improvement
- Coordinate with hardware/software vendors and service providers
- Support ongoing improvement of IT operations and documentation
About You
- Multiple years of hands‑on IT support, TechOps or IT administration experience
- Solid experience with macOS device management tools (e.g., HexNode, Kandji)
- Strong understanding of networking fundamentals (Wi‑Fi, VPN, LAN)
- Experience with endpoint security solutions
- Good communication skills with the ability to support users across technical skill levels
- Comfortable working in a fast‑paced environment and managing multiple priorities
- Proactive, detail‑oriented, and solutions‑driven mindset
We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.
What We Offer
- Competitive salary, commission and equity in a hyper growth business.
- Strong in‑person culture.
- Room to grow into anything you choose to — a year ago we were 50 people, now we’re 100+.
- We’ll be growing insanely fast over the next 24 months and you’ll have all the opportunities for growth as you can handle.
- 25 days annual leave a year + public holidays.
- Encord offers a unique opportunity to be part of a startup with a clear mission and vision.
- You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.
- Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.
Founding TechOps Engineer employer: Crane Venture Partners
Contact Detail:
Crane Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding TechOps Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Encord. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your TechOps expertise, make sure to share them. Whether it’s a GitHub repo or a personal website, let us see what you can do!
✨Tip Number 3
Prepare for the interview like it’s the final exam! Research Encord, understand our mission, and think about how your experience aligns with our goals. We love candidates who are genuinely excited about what we do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of our journey.
We think you need these skills to ace Founding TechOps Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the TechOps Engineer role. Highlight your hands-on IT support experience and any specific tools you've used, like macOS management systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about AI and how your background makes you a great fit for our team. Share specific examples of how you've solved problems in previous roles.
Show Off Your Communication Skills: Since you'll be supporting users with varying technical skills, it's important to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can explain complex concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Crane Venture Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS device management tools like HexNode and Kandji. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with network systems. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific challenges you've faced, how you approached them, and what the outcomes were. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment, which is exactly what they're looking for.
✨Communicate Clearly and Confidently
Since you'll be supporting users with varying technical skills, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas confidently. This will highlight your good communication skills and your ability to work collaboratively.
✨Emphasise Your Eagerness to Learn
Encord values passion and a willingness to grow, so make sure to express your enthusiasm for the role and the company. Share your thoughts on the future of AI and how you see yourself contributing to their mission. This will help you stand out as someone who is not only qualified but also genuinely excited about the opportunity.
