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- Tasks: Support onboarding and financial crime operations, ensuring a smooth customer experience.
- Company: Join Griffin, a tech-driven bank for innovative financial products.
- Benefits: Competitive daily rate, remote-first flexibility, and a supportive work culture.
- Why this job: Make a real impact in fintech while working with a dynamic team.
- Qualifications: Experience in financial crime prevention and strong communication skills.
- Other info: Embrace a remote-first environment with opportunities for personal growth.
The predicted salary is between 130 - 180 £ per hour.
Location: London, Remote
Employment Type: Full time
Location Type: Remote
Department: Operations
About Griffin
We’re the bank for companies who want to build and launch financial products. Our purpose is to make it easy for companies to bring finance to their customers at the point of greatest relevance. We built a bank that is fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands.
Our culture is our most important asset, and we are intentional about hiring the right people. We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. We’re remote-first, asynchronous, and fully flexible.
The Service Guild
The Service guild at Griffin drives our success. We strive to bring joy to our customers through systems that just work. There are three core elements to service at Griffin: banking operations, operational resilience, and customer success.
Who are you
We’re looking for a hands-on contractor who enjoys delivering a high-quality onboarding experience for our customers. You’ll support the team with clearly scoped work, bringing practical judgement, curiosity, and a collaborative mindset.
You’ll have most of the following:
- Experience working in a practical financial crime prevention role, ideally within customer onboarding
- Confidence communicating with customers, clearly explaining what’s needed and how Griffin will support them
- Experience carrying out enhanced customer due diligence across a range of business types
- A customer-focused, empathetic approach, with a genuine desire to provide clear and supportive interactions
- Clear and concise written communication skills
- Sound judgement, with the ability to balance established processes with thoughtful, pragmatic improvements
As a Fincrime Contractor, you’ll support a defined piece of work within our onboarding and financial crime operations. You’ll help us deliver against clear goals and timelines, ensuring everything meets Griffin’s financial crime standards and regulatory requirements.
Day to day you will:
- Support new customers as they get set up, carrying out KYC/CDD checks and helping them move through onboarding smoothly and efficiently
- Collect, review, and manage customer documentation, acting as a point of contact for customer cases while ensuring data protection and reporting requirements are met
- Contribute to reporting and use insights to improve our onboarding journey and financial crime controls
- Support ongoing customer due diligence, including periodic reviews and enhanced checks where needed
- Work on fraud claims by liaising between our customers and the Payment Service Providers
- Review alerts and transactions to spot activity that doesn’t look right, investigating potential issues and supporting the submission of SARs to the National Crime Agency
- Share ideas and constructively challenge how things are done, helping us make meaningful improvements during the course of the contract
What can we offer you?
Salary: £150 - 200 per day (outside IR35)
Contract length: 3 months
Remote-first flexibility - work from anywhere in the UK
As a bank, we’re committed to maintaining the highest standards of security. The successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks.
How do I apply?
If there’s a match, our Talent team will reach out to schedule an initial conversation.
Under representation
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering, and inclusive environment for every member of our team.
Fincrime Contractor - Onboarding remediation project (3 month FTC) employer: Crane Venture Partners
Contact Detail:
Crane Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fincrime Contractor - Onboarding remediation project (3 month FTC)
✨Tip Number 1
Get to know Griffin's culture before your interview. We value transparency, compassion, and curiosity, so think about how you can demonstrate these traits in your conversations. Show us that you're not just a fit for the role, but for our team!
✨Tip Number 2
Prepare some thoughtful questions about our onboarding process and financial crime prevention strategies. This shows us that you're genuinely interested in how we operate and that you’re ready to contribute to improving our systems.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers regularly, being clear and concise is key. Try explaining complex concepts in simple terms to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by our Talent team. Plus, it shows us that you’re proactive and keen to join our mission at Griffin.
We think you need these skills to ace Fincrime Contractor - Onboarding remediation project (3 month FTC)
Some tips for your application 🫡
Show Your Passion for Fincrime: When you're writing your application, let us see your enthusiasm for financial crime prevention. Share any relevant experiences or projects that highlight your commitment to keeping things secure and compliant.
Be Clear and Concise: We love clarity! Make sure your written communication is straightforward and easy to understand. Avoid jargon where possible and focus on getting your point across in a way that’s engaging and informative.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to Griffin and the specific role. Highlight how your skills and experiences align with our mission and values, especially around customer onboarding and support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Crane Venture Partners
✨Know Your Fincrime Basics
Before the interview, brush up on your knowledge of financial crime prevention, especially in the context of customer onboarding. Understand KYC (Know Your Customer) and CDD (Customer Due Diligence) processes, as these will be crucial in your role at Griffin.
✨Showcase Your Communication Skills
Since you'll be interacting with customers regularly, practice articulating complex concepts clearly and concisely. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations.
✨Demonstrate Your Problem-Solving Mindset
Griffin values curiosity and practical judgement. Think of instances where you identified a problem in a process and proposed a solution. Be ready to discuss how you can contribute to improving the onboarding experience for customers.
✨Embrace the Remote Work Culture
As a remote-first company, it's important to express your comfort with digital tools and asynchronous communication. Share your experiences working remotely and how you stay organised and productive in a virtual environment.
