Compliance Operations Manager

About Gigs

At Gigs, we are building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 90 people across the US and Europe is backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we bring together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We are tackling deep technical and regulatory challenges to make connectivity truly seamless. If you are driven by curiosity, creativity, and the chance to shape the future of telecom, we would love to hear from you.

The Role

As our Compliance Operations Manager, you will be the operational backbone of our compliance program. This role is perfect for someone who thrives at the intersection of detail and scale—who understands how to abstract complexity and operationalise regulatory requirements into robust, automated workflows without slowing down innovation. You will work cross-functionally with Business Development, Legal, and Product to ensure we stay compliant while moving fast. This is a hands-on role with real scope: you will design processes, build systems, and help define how compliance works at Gigs as we expand globally.

What You Will Do

• Build and scale our compliance operations infrastructure – Own and streamline core compliance workflows that support market expansion, regulatory readiness, and scalable internal processes. This includes managing product compliance checks and operational processes to support new market launches and evolving regulatory frameworks.
• Design with automation in mind – Reduce manual overhead by partnering with Engineering and Product to embed controls into our systems from day one.
• Translate regulatory requirements into scalable operations - Work with Business Development, Legal, and Product, to turn compliance needs into clear, efficient systems that support global growth.
• Develop and maintain internal documentation – Ensure policies, procedures, and internal audits are clear, accessible, and always up-to-date.
• Monitor and improve compliance health – Define key operational metrics, flag issues early, and drive continuous improvement.
• Act as a trusted partner – Collaborate closely with our In-house Legal, as well as external partners and regulators, to stay ahead of regulatory expectations.
• Stay ahead of regulatory changes – Proactively identify emerging compliance requirements across our target markets and build implementation plans that keep us ahead of deadlines.
• Own our audit practice – Develop and maintain robust audit frameworks to ensure ongoing compliance for both our internal and shared (with Customers) operations.
• Own regulatory compliance execution – Manage and execute our ongoing regulatory obligations including filings, registrations, and reporting requirements across different jurisdictions to ensure timely completion and continued operational compliance.

What We Are Looking For

• 5+ years of experience in compliance operations at a high-growth fintech, payments company, or regulated tech business.
• Strong experience operationalising controls in a fast-moving, regulated environment – You know how to turn regulatory requirements into clear, scalable processes across areas like product compliance, vendor risk, and cross-border operations.
• You have built or significantly scaled a compliance function and know what “good” looks like across tools, processes, and reporting.
• Comfort with tooling—whether that is configuring a GRC system, querying a database, or collaborating on automated workflows.
• Exceptional communication skills—you can explain complex regulatory topics clearly and influence stakeholders across functions.
• A bias for action: you take ownership, work independently, and are energised by solving hard problems at speed.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We are remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.

Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

If you are driven by curiosity, creativity, and the chance to shape the future of telecom, let’s talk. Want to learn more about our benefits, hubs, and what it is like to work at Gigs? Check out our Careers page.