Service Technician

Have you ever used the self-checkout in a Tesco or deposited coins at a NatWest/RBS branch? Played the slots at a Mekur Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

We are looking for a full‑time Field Service Technician I to service the Perthshire and wider Scotland area.

WHAT YOU’LL BE DOING

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in the UK and surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties:

• Service, upgrade and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) – Some long drive times are encountered depending on geographical territory covered
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods and ‘On‑Call’ duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

WHO WE ARE LOOKING FOR

Qualifications

• 5+ years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer‑first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong attention to details – able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Physical Requirements:

• Available for periodic travel to our corporate office in Coventry for training classes
• Able to lift, push or carry a minimum of 25KG such as large money counting machines and parts in and out of client sites
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
• Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success:

• High energy level, comfortable performing multifaceted projects in conjunction with day‑to‑day activities
• Strong influencing, analytical, and problem‑solving skills, with the ability to multi‑task in a fast‑paced environment
• Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

WE ARE OFFERING

• Competitive salaries
• Technician Incentive Compensation Plan
• Company provided vehicle, uniform, tools and training
• Paid time off
• Sick time off
• Private medical cover
• Private pension with Company contribution
• Community involvement

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.