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- Tasks: Support customers through phone, email, and web while managing key accounts.
- Company: Join a leading crane company in Leicester with a focus on customer success.
- Benefits: Gain valuable experience in customer service and teamwork in a dynamic setting.
- Other info: Opportunity to grow in a supportive team environment.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Excellent English communication skills and prior customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Crane Company in Leicester is seeking an Associate Customer Service Representative to support Sales and Customer inquiries through phone, email, and web.
Responsibilities include managing key accounts, resolving invoicing issues, and collaborating with teams to improve processes.
Candidates must possess:
- Excellent spoken and written English
- Prior customer service experience
- Good MS Office skills
SAP experience is a desirable advantage. This role emphasizes effective communication and teamwork in a dynamic environment.
Customer Success & Order Support Specialist in Leicester employer: Crane Company
Contact Detail:
Crane Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Order Support Specialist in Leicester
✨Tip Number 1
Make sure you brush up on your communication skills! Since this role is all about supporting customers through various channels, practice speaking clearly and writing concise emails. We want to show that you can handle inquiries like a pro!
✨Tip Number 2
Get familiar with the tools of the trade! If you have experience with MS Office and SAP, great! If not, take some time to learn the basics. We need to demonstrate that we can navigate these systems smoothly to support our customers effectively.
✨Tip Number 3
Show off your teamwork skills! This role involves collaborating with different teams, so think of examples where you've worked well with others. We want to highlight how we can contribute to a positive team environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Success & Order Support Specialist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about effective communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Highlight Relevant Experience: We want to see your customer service experience shine! Be sure to mention any previous roles where you’ve managed accounts or resolved issues, especially if you’ve used tools like SAP.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, like collaborating with teams and improving processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crane Company
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you resolved issues or improved customer satisfaction, as this will show your experience and problem-solving skills.
✨Familiarise Yourself with SAP
If you have any experience with SAP, make sure to highlight it during the interview. If not, do a bit of research on how it works and its relevance to customer service. Showing that you're proactive about learning can really impress the interviewers.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Show Your Team Spirit
This role involves collaboration, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you contributed to team success or helped improve processes, as this will demonstrate your ability to thrive in a dynamic environment.