Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support via phone, email, and web to customers and sales teams.
- Company: Join a dynamic team in a leading company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth and development.
- Other info: Collaborative environment with chances to improve processes and enhance skills.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Fluent in English and French, with previous customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and/or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
Qualifications/Requirements
- Good in spoken and written English.
- Excellent in spoken and written French.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
Desirable
- Proven SAP systems experience an advantage.
Customer Service Representative in Leicester employer: Crane Company
Contact Detail:
Crane Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and web support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Let's get you started on this exciting journey!
We think you need these skills to ace Customer Service Representative in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Crane Company
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with order entry processes, customer queries, and how to manage communications between departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Your Language Skills
Since excellent spoken and written English and French are essential, practice your language skills before the interview. Be prepared to demonstrate your proficiency, especially if they ask you to handle a mock customer query in either language.
✨Showcase Your Customer Service Experience
Think of specific examples from your previous roles where you exceeded customer expectations or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with SAP systems or MS Office applications, be ready to discuss it. If not, do a bit of research on these tools and how they relate to customer service. Showing that you're tech-savvy can give you an edge in the interview.