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- Tasks: Provide top-notch customer support via phone, email, and web for various clients.
- Company: Join a dynamic team in a leading company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with chances to work on process improvement projects.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong English skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre‑ and after‑sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co‑ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad‑hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
Qualifications/Requirements
- Excellent in spoken and written English.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
Desirable
- Proven SAP systems experience an advantage.
Customer Care Representative - English Speaker in Leicester employer: Crane Company
Contact Detail:
Crane Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - English Speaker in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team.
We think you need these skills to ace Customer Care Representative - English Speaker in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing how you connect your experiences to what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crane Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Representative. Familiarise yourself with the key tasks like managing customer queries and coordinating with different departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent spoken and written English, be prepared to showcase your communication skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer issues in the past.
✨Familiarise Yourself with Relevant Tools
Brush up on your MS Office skills and, if possible, get a basic understanding of SAP systems. Being able to discuss these tools confidently can set you apart from other candidates. If you have experience using customer portals for order management, be sure to mention that too!
✨Prepare for Teamwork Questions
This position involves working closely with various teams, so expect questions about teamwork and collaboration. Think of specific examples where you've worked with others to solve problems or improve processes. Highlighting your ability to cooperate with sales, technical support, and supply chain teams will show you're a great fit for their environment.