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- Tasks: Support customers via phone, email, and web for sales and service inquiries.
- Company: Join Crane Co., a leader in customer service excellence.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: On-site position in Leicester with a focus on teamwork and efficiency.
- Why this job: Make a difference by exceeding customer expectations every day.
- Qualifications: Fluent in English and French, with customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
Crane Co. is seeking a Customer Service Representative in Leicester, UK. The role involves providing support through phone, email, and web for sales and service-related inquiries.
Candidates should be fluent in English and French, with previous experience in customer service and good knowledge of MS Office. Knowledge of SAP is a plus.
This is a full-time, on-site position with a focus on exceeding customer expectations and improving service efficiency.
On-site Customer Service & Order Specialist in Leicester employer: Crane Co.
Contact Detail:
Crane Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Customer Service & Order Specialist in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research Crane Co. and understand their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees of Crane Co. on LinkedIn. They can provide valuable insights about the company culture and might even refer you for the position.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application directly. Plus, it shows that you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace On-site Customer Service & Order Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like your fluency in English and French. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've exceeded customer expectations in the past. Let us know why you're excited about joining Crane Co. and how you can contribute.
Show Off Your Tech Skills: Since knowledge of MS Office and SAP is a plus, mention any relevant experience you have with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Crane Co.
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and French, make sure to practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so prepare some common customer service scenarios in both languages.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past and how you can exceed customer expectations. Think of specific examples that showcase your problem-solving skills.
✨Get Comfortable with MS Office and SAP
Since good knowledge of MS Office is essential, brush up on your skills, especially in Excel and Word. If you have experience with SAP, be prepared to talk about it; if not, consider doing a bit of research to understand its basic functions and how it relates to customer service.
✨Research Crane Co. and Their Values
Take some time to learn about Crane Co. and their commitment to customer service. Understanding their values and mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the company and the role.