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- Tasks: Provide top-notch support via phone, email, and web to customers and sales teams.
- Company: Join a dynamic team in Leicester focused on customer satisfaction.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Collaborative environment with chances to improve processes and skills.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Fluent in English and French, with previous customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
- Good in spoken and written English.
- Excellent in spoken and written French.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
- Proven SAP systems experience an advantage.
Customer Service Representative in Leicester employer: Crane Co.
Contact Detail:
Crane Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leicester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role.
We think you need these skills to ace Customer Service Representative in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your proficiency in English and French.
Showcase Your Communication Skills: Since this role involves a lot of communication, emphasise your written and spoken English and French skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Teamwork Experience: We love team players! Mention any previous experiences where you worked collaboratively with others, especially in customer service settings. This will show us that you can thrive in a team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crane Co.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve conflicts, and ensure satisfaction. This will show that you understand the core of the role and can exceed customer expectations.
✨Familiarise Yourself with the Company
Do some research on the company’s products, services, and values. Knowing their mission and how they operate will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their success.
✨Practice Your Language Skills
Since the role requires excellent spoken and written English and French, practice answering common interview questions in both languages. This will not only boost your confidence but also showcase your language proficiency right off the bat.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think of examples from your past experience where you successfully managed customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.