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- Tasks: Provide top-notch customer support via phone, email, and web for various clients.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Collaborative team culture with potential for career advancement.
- Why this job: Make a difference by helping customers and improving their experience.
- Qualifications: Strong English skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
- Excellent in spoken and written English.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
- Proven SAP systems experience an advantage.
Customer Care Representative - English Speaker in Leicester employer: Crane Co.
Contact Detail:
Crane Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - English Speaker in Leicester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the job with us.
We think you need these skills to ace Customer Care Representative - English Speaker in Leicester
Some tips for your application 🫡
Show Off Your English Skills: Since we're looking for someone who's excellent in spoken and written English, make sure your application reflects that. Use clear, concise language and check for any spelling or grammar mistakes before hitting send!
Tailor Your Experience: When you’re writing your application, highlight your previous customer service experience. Share specific examples of how you've handled customer queries or resolved issues, as this will show us you're a great fit for the role.
Be Personable: We love a friendly vibe! Make your application feel personal by adding a touch of your personality. Let us know why you’re excited about the role and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Crane Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Representative. Familiarise yourself with the key tasks like managing customer queries and coordinating with different departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent spoken and written English, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer issues or improved communication processes. This will highlight your ability to exceed customer expectations.
✨Familiarise Yourself with Relevant Tools
Brush up on your MS Office skills and, if possible, get acquainted with SAP systems. Being able to discuss how you've used these tools in previous roles can set you apart from other candidates. It shows that you're ready to hit the ground running!
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you dealt with difficult customers or resolved invoicing issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.