At a Glance
- Tasks: Provide top-notch customer service and manage orders in a fast-paced environment.
- Company: Join Crane Co., a historic and innovative leader in flow control solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Make a real difference by helping customers and improving processes every day.
- Qualifications: 2 years of customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary: As part of a fast-paced Inside Sales department, the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world-class level of customer service to all internal and external customers.
Principle Responsibilities:
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on:
- stock availability
- existing orders
- new enquiries
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Utilising the Crane Business System to continuously improve processes and efficiency.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
- Completing ad hoc tasks and providing administrative support as required.
The successful candidate will have a minimum of 2 years in a telephone-based customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy fast-paced work environment.
ABOUT US
Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co., founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.
The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality-minded and one which acts with integrity and still holds to the resolution of its founder.
Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:
"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."
The essence of this resolution is the business policy of Crane Co. today.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Administrator in Ipswich employer: Crane Co.
Crane Building Services and Utilities offers a dynamic work environment in Ipswich, where employees are valued for their contributions and encouraged to grow within the company. With a strong commitment to customer service excellence and a culture that prioritises integrity and innovation, employees benefit from ongoing training and development opportunities, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Crane Building Services and Utilities, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Crane.
We think you need these skills to ace Customer Service Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your experience in handling customer enquiries and any technical knowledge you have, as this will show us you're a great fit for the position.
Showcase Your Skills:We want to see your excellent time management and prioritisation skills in action! Use specific examples from your past roles to demonstrate how you've successfully managed multiple tasks in a fast-paced environment.
Be Personable:Remember, we're looking for someone who can deliver world-class customer service. Let your personality shine through in your application. A friendly tone can go a long way in making a positive impression!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. We can't wait to hear from you!
How to prepare for a job interview at Crane Co.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with order processing, customer queries, and the importance of delivering excellent service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service, especially in a telephone-based role. Prepare specific examples of how you've handled customer concerns or technical enquiries. This will demonstrate your ability to manage similar situations in this new role.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the team you'll be working with. Inquire about their customer service philosophy or how they handle high-pressure situations. This shows that you're engaged and eager to understand how you can contribute to their success.
✨Demonstrate Your Drive
During the interview, convey your passion for customer service and your ability to work in a fast-paced environment. Share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering world-class service, which is crucial for this role.
