At a Glance
- Tasks: Manage customer quotes, feedback, and orders while ensuring top-notch service.
- Company: Join Crane ChemPharma & Energy, a leader in innovative fluid handling solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a thriving industry.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Degree in business or 5 years in customer service; strong PC and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
PRINCIPLE RESPONSIBILITIES:
- RFQ - Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
- Processes Super Service, Platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow.
- Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
- Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
- Quotation follow up for order execution.
ORDER FEEDBACK
- Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
- Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
- Controls and manages Feedback Workflow.
- Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
ORDERS
- Supports order booking and administration process.
COMPLAINTS
- Controls and manages CAT A/B VOC Workflow process.
OTHER
- Coordinates Fusion Maintenance and Price List Creation.
- KPI Management.
- Investigates and verifies accuracy of all debit and credit adjustments to customer accounts.
- Analyzes project wins and losses.
- Inside Sales Initiatives.
- Performs other duties as required.
QUALIFICATIONS/EXPERIENCE
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales.
- Knowledge of Systems Administration and Management.
- Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
- Detail orientated, able to maintain accuracy under pressure.
ORGANISATION STRUCTURE
- Reports directly to the Inside Sales Operations Manager.
Inside Sales Representative in Cwmbran employer: Crane Co.
Crane ChemPharma & Energy is an exceptional employer located in Cwmbran, UK, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members can thrive in their careers while contributing to meaningful projects in the chemical and pharmaceutical industries. Our commitment to a supportive culture and competitive benefits makes us an attractive choice for those seeking a rewarding career in inside sales.
We think you need these skills to ace Inside Sales Representative in Cwmbran
Customer Service
Quotation Processing
Order Management
Workflow Management
Communication Skills
Interpersonal Skills
Attention to Detail
